Uneekor EYE XO Launch Monitor

Warranty coverage does not include any defect or performance deficiency (including failure to conform to product descriptions or specifications) which results, in whole or in part, from

1. normal wear and tear;
2. accident, disaster or event of force majeure (except as provided in the Limited Strike Warranty above);
3. negligent storage or handling by you, your employees, agents, or contractors;
4. your failure to comply with applicable instructions or manuals or other use that is inconsistent with normal operating guidelines;
5. your failure to prepare or maintain the site or provide power requirements or operating environmental conditions in compliance with any applicable instructions or recommendations of Uneekor;
6. causes external to the products such as, but not limited to, power failure or electrical power surges; RF or magnetic interference, HVAC failure or other causes beyond the reasonable control of Uneekor;
7. absence of any product, component, or accessory recommended by Uneekor but omitted or removed by you or at your direction;
8. unauthorized installation or any misuse, alteration, repair or damage to the products by persons other than Uneekor or Uneekor authorized providers;
9. combining Uneekor's products with any products, replacement parts, materials or software furnished by others, or incompatible with Uneekor products, where such combination causes failure of or degradation to performance of Uneekor's products; or
10. improper or extraordinary use. Uneekor is not responsible for and bears no liability for malfunction or inoperability of equipment, software, firmware, accessories or other hardware resulting from
    1. changes to or de-commitment of operating systems or other applications by any original equipment manufacturer,
    2. introduction of a virus or other malware caused directly or indirectly by you, or
    3. inoperability or incompatibility with any network or any attempted use of software or firmware on a workstation.

Uneekor will determine if any of the warranty exclusions in this section apply, in its sole but reasonable discretion, whether during remote troubleshooting or after examination of the returned product.

Big Horn Golfer

1180 Kittanning Pike

Chicora, PA. 16025

USA

Phone: 412-567-4390

Return Policy

Uneekor must pre-authorize all product returns. The following products may be eligible if you contact us within the specified time periods:

1. New launch monitor and related base-level software: earlier of 15 days after license activation or 60 days after receipt
2. Refurbished launch monitor and related software: Earlier of 30 days after license activation or 60 days after receipt
3. New accessories (excluding marked balls): 15 days after receipt
4. Refurbished accessories (excluding marked balls): 30 days after receipt

If you do not contact us within the specified time periods, we will deem the product to be accepted by you, but you will not lose any warranty rights. All paid software and software subscriptions are non-refundable.

You have the right to return eligible products listed above for a replacement or refund, at our sole discretion, under the following circumstances:

1. The product is shipped in error;
2. The product is damaged upon receipt;
3. The product is defective upon receipt;
4. Where the product is recalled and we cannot:
   • Replace such product with a like or an equivalent product which complies with the applicable Federal standard(s) and has no defect relating to the safety of its use,
   • bring such product into conformity with such standard(s), or
   • remedy any defect giving rise to the product recall;
5. As authorized by Uneekor at its sole discretion.

If damaged upon receipt, you must notify Uneekor within 48 hours of receipt via sales@bighorngolfer.com

The decision whether to authorize any return and to provide a replacement or refund for such return, will be granted at our sole discretion. We reserve the right to refuse the return of any product.

All prepaid shipping labels not used within sixty (60) days of issuance will be deemed cancelled, null and void.

All products authorized for a return must arrive at our facilities in unused, new condition, free of damage and in its original packaging. All authorized returns are subject to a restocking fee of 15%.

If your product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, we reserve the right to refuse a refund or charge additional restocking fees, at our sole discretion.

Because of the size and weight of our products, we do not refund shipping or delivery charges.

Products returned without first receiving our authorization will be returned to you at your expense. You will not receive a replacement or refund for any product returned without our prior authorization.

This Return Policy does not cover ordinary wear and tear, damage caused by improper use or other exclusions listed under the terms of our Warranty Policy.

Process on Returns

To start a return, please contact us at returns@bighorngolfer.com, providing us with:

• Your name and contact details (email and cell number)
• Order number
• Serial number of the product you wish to return
• The reason why you wish to return the product

If your return is accepted by Uneekor, we'll send/provide you:

1. Return Shipping Label, and
2. Instructions on how and where to send your return package.

After we have received, inspected and accepted the returned product, a refund will be issued to your original method of payment.

Contact us at: returns@bighorngolfer.com