Axglo Warranty & Returns
Warranty
Axglo electric golf push cart and charger have a 2-year warranty from the date of purchase. The warranty covers product problems or manufacturing defects. Axglo will bear the shipping costs for sending parts or transporting the electric golf push cart to Canada in the event of manufacturing defects.
Failures due to accidental damage, improper use (wear and tear), self-dismantling or misuse are not covered.
The standard warranty guarantee is subject to the following exclusions:
- Accidental damage, abuse or misuse
- Abnormal wear and tear
- Rental or commercial usage
- Product modification
- Repairs by an unauthorized service technician
- Failure to follow battery charging instructions
- Failure to follow battery storage instruction
- Discharging battery to lower than 8 volts.
- Removal or defacing of serial numbers from any item invalidates the warranty.
If your Axglo electric golf push cart's damage is determined to be caused by any of the mentioned issues, there will be no warranty coverage and the owner will be responsible for covering the shipping fees, as well as the costs associated with replacement parts and maintenance. Please retain original packaging and inserts for returns. In the event that original packaging and inserts are not available, Axglo would be happy to ship original packaging boxes and inserts to you at your expense.
IMPORTANT NOTE:
If your Axglo electric golf cart is submerged in water, please remove the battery; do not charge the battery, and contact Big Horn Golfer as soon as possible for operation. Before returning any electric cart back to Axglo for maintenance, the owner must provide the return authorization number issued by Axglo. Returning without the authorization number will be refused. If you have any questions, please call 412-567-4390 and Big Horn Golfer's customer service team will tell you how to deal with it over the phone or email at returns@bighorngolfer.com.
Repairs or replacements covered by Axglo do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an additional benefit and do not affect your statutory rights as a consumer. Axglo reserves the right to request for a proof of purchase.
Please note warranty covered parts installed by an Axglo Certified Technician carry up to 2 years warranty from the original purchase date. Axglo Electric push cart serviced by non AXGLO technicians will void the warranty and cannot be returned.
Axglo Lithium Battery and Charger Warranty
The Axglo Lithium battery and charger are both covered by a full 24 month warranty from the date of purchase. In addition to the standard 24 month warranty Axglo offers a 5 year limited warranty (additional 3 years of pro-rated warranty) on the battery (this excludes the charger). In order to qualify for the 5 year limited warranty please register your warranty online or use the relevant warranty registration card included with purchase.
If your product should fail during the 3rd year of ownership Axglo will offer you a brand new replacement for 50% of the current listed purchase price of the product. Year 4, 70% of the listed purchase price and year 5, 85% of the listed purchase price. Any purchased product will come with a new 2-year warranty. Please note that due to the nature of batteries, the product is only covered to complete 18 holes during years 3 to 5.
In order for Axglo to deem something eligible for replacement under warranty (full or pro-rated), Axglo needs to have the items returned to Axglo for inspection and testing. Please refer to our Shipping & Returns section for full details and steps to facilitating a return to Axglo. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered.
IMPORTANT NOTE:
If your battery & charger pass our testing, or if they have failed due to damage caused by use/abuse, you will be responsible for all shipping charges involved in the return, and there will be no warranty coverage. Only parts installed by a Certified Axglo Technician carry the full warranty; parts replaced by non-Axglo technicians do not carry a warranty and cannot be returned once they have been in use.
E-Cart Warranty - 2 Years
Battery Warranty - 2 Years
Register your Axglo Products
Registering your Axglo purchase links your product with important warranty service, product promotion, and proof of ownership. Registration is quick and easy. Just one step and you’re done! Please click the link: https://axglo.com/pages/product-warranty-registration
RETURNS:
All products are covered under standard Axglo warranty. Should you have a problem within the warranty period, please email returns@bighorngolfer.com with detail information. Please takes pictures of your item(s) and email it as attachments. Axglo service rep will review the information along with the pictures. A solution will be provided to assist you to resolve the issue.
Defective merchandise will either be repaired or replaced. The repair or replacement process can take up to 4-6 weeks to complete/resolve.
Any item purchased online can be returned by mailing it to Axglo Inc. Canada address. All shipping fees must be prepaid.
All returns and exchanges must be made within 30 days of the original purchase and include the original receipt and a Return Authorization Number. There will be no refunds or exchanges on items without the original receipt. All refunds will be processed to the same tender and card number (if applicable) as used for the transaction. Returned items must be in an unopen original packaging with all original tags/tickets attached, and in new/unused condition with all original parts, manuals, and accessories. Items are subject to verification of integrity before being accepted for a refund or exchange. Please note Axglo Inc. requires a valid piece of government issued photo ID with your name, address printed on the cart along with your email and phone number to process exchange or returns. Please note that the cost to return products is the responsibility of the customer unless the product received was not as advertised, or defective.
Following are the condition Axglo will accept return and exchange:
- Items must be in their original packaging.
- Unopened with all original tags/tickets attached
- In new condition, with all original parts, manuals, and accessories
- Unused and factory seal cartoon, as applicable
- Items are subject to verification of integrity before being accepted for a refund or exchange
- For health and hygiene reasons, all sales of socks, golf cart mitts, golf towel, umbrella, rain cover, cart seat cover, cart seat, golf cart blanket are final sale and are not eligible for return or exchange
- There will be no refund or exchanges on Axglo E-Cart. All E-Carts are final sale
Contact us at: returns@bighorngolfer.com
- YPYoung P.Verified BuyerRated 5 out of 5 stars7 months ago5 Stars
Axglo E5 Follow Me Electric Golf Push Cart
- LSLawrence S.Verified BuyerRated 5 out of 5 stars8 months agoWalking on Sunshine
The Axglo E5 is just what they advertise. Easy to use with impressive features from easy charging and loading to going anywhere. It was like taking your first bike out for a ride.
- BCBenny C.Verified BuyerRated 4 out of 5 stars8 months agoAxglo E5 push cart
Just received the cart 2 days ago, tried it out first time yesterday, need more time to get used to, had some trouble at the beginning.
On line order was easy from Big Horn but I orded the E5 cart and a Seat, they only shipped the cart and send me emails included this one kept saying my order was fulfilled, very confusing.
- CKChan K.Rated 5 out of 5 stars9 months ago5 Stars
Axglo E5 - Electric Golf Push Cart
- MMMark M.Rated 5 out of 5 stars9 months agoGame changer!!!
I did a lot of research on all the electric push carts before purchasing this one. I’d never even heard of Axglo and there wasn’t a ton of reviews on it. But it had all the features I wanted. So I took a chance. After a few rounds, I can say it’s a total game changer. I’m in Texas where it’s 100 degrees in the summer and I never knew how much energy I spent pushing a cart. Now, I feel like I could walk 36 with ease. I’ll list a few things I like:
-remote is super easy to use. I like the fact that it has a little vibration when you change modes. It took a few holes to get the hang of it. But navigating it is a breeze now
-the follow mode is awesome. I use that 90% of the time. Even around tighter spots or around other golfers, I haven’t had any issues.
-the LED screen is very bright and easy to read
-very easy to fold/unfold
-very stable. It goes through rough, over roots, steep hills with no problems.
-very compact when folded
-super quiet. As in, zero noise.
-shipping was fast and very well packaged. Set up/pairing took me 5 minutes.
Things I didn’t like
-it’s heavy. Especially compared to my non electric push cart. But that’s to be expected.
-the included phone holder isn’t great
-the remote clip takes some getting used to. I carried it in my back pocket, but it works better with the clip in the back of my belt. A few times, I didn’t clip it in right and it fell off.
I can’t compare it to its competitors, but I can’t imagine being happier with…
FAQs
Product FAQs
Top questions about our Axglo E5 Follow Me Electric Golf Push Cart
Is the follow mode as reliable as the reviews suggest?
Is the wall outlet plug a standard US 110v?
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