Shipping policy

Last updated: October 13, 2026

Processing time

We ship within 5 business days of receiving your order. Orders placed on weekends or holidays begin processing the next business day.

Tracking information is normally emailed within 24 hours after shipment. If you have not received tracking within 6 business days of ordering, contact us.

United States shipping rates

  • Orders of $750 or more: free shipping on most items.
  • Orders under $750: flat $12.50 shipping.

Some large, freight, or supplier-fulfilled items may carry shipping exceptions, which are noted on the product page. Delivery dates shown at checkout or on product pages are estimates, not guarantees.

International shipping

We do not currently ship outside the United States. Orders with shipping addresses outside the USA cannot be fulfilled.

Freight and oversized items

Large carts, simulator enclosures, and other freight items ship via freight carrier within the United States. Freight delivery may require:

  • an adult signature,
  • a scheduled delivery appointment, and
  • customer assistance with unloading (including liftgate service where needed).

Additional freight charges may apply as noted on the product page.

Apparel and accessories

Branded apparel and select accessories are fulfilled by our print partner and may ship separately from the rest of your order.

Shipping restrictions

  • P.O. boxes: we do not ship to P.O. boxes for freight or oversized items.
  • Addresses: please provide a complete and accurate shipping address. We are not responsible for delays or additional charges resulting from an incorrect or incomplete address provided at checkout.
  • Lithium batteries: some products containing lithium batteries are subject to carrier hazardous-material restrictions that may limit shipping methods or destinations.

Delays and lost shipments

Delivery times are estimates, not guarantees. We are not liable for delays caused by carriers, weather, or other events outside our control.

If your shipment is lost or arrives damaged, contact us at info@bighorngolfer.com and we will file the carrier claim on your behalf. Please note the damage-reporting deadlines in our Refund Policy.

Refused or undeliverable shipments

If a shipment is refused or returned as undeliverable, return shipping costs and any restocking fees will be deducted from your refund.

Returns and refunds

For information about returns, exchanges, and refunds, please see our Refund Policy. Note that return rights are set by each product's manufacturer, and most electric push carts are sold as final sale.

Questions

Big Horn Golf LLC d/b/a Big Horn Golfer
1180 Kittanning Pike, Chicora, PA 16025
(878) 465 3244
info@bighorngolfer.com