SurfThing Computer warranty
All Desktops and Laptops come with a 2-year warranty.
- The first step is to call us. We will assist you with determining the problem. If the computer failed under normal operating conditions problem is a physical issue that was not caused by negligence and requires repair, we will, at no cost to you:
- We will email you a ground return label to use with the box that the computer shipped to you in.
- If you do not have your original box, we will ship you a box and return label. You may be thinking, ha, why keep the old box? The reason would be a faster turnaround to get your system back up and running.
- We will repair your system within 5 business days of receiving the system and return it to you at no cost.
- If there is an issue with the SSD hard drive, we will do our absolute best to save your data, but unfortunately, we cannot promise to retrieve it. (We recommend that you backup any critical data to external hard drive or cloud system regularly.)
- We will reinstall the simulation software that we installed for you when we originally shipped your system.
Refund policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
returns@bighorngolfer.com
725 Norway DR E, Annandale, MN 55302
Contact us at: returns@bighorngolfer.com
