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SkyTrak Golf Warranty & Return Policy
Warranty Information
Your SKYTRAK unit includes the following warranty coverage:
- 30-Day Satisfaction Guarantee: If you are not completely satisfied with your SKYTRAK unit, you may return it within 30 days (as per the return terms above).
- Manufacturer Warranty: SKYTRAK is backed by a 6-month warranty or 25,000 shots, whichever comes first. This consumer warranty covers defects in materials and workmanship under normal use.
- Physical Damage or tampering with the unit voids the warranty
Warranty Claims: To initiate a claim:
Contact our support team at returns@bighorngolfer.com. Our team will verify the issue and begin the repair or replacement process.
Studios, Accessories, and Simulation Services
- Studio Packages: Not eligible for free return labels. Return conditions and restocking fees apply based on condition.
- Accessories, Custom Setups, and Simulation Services: These are not eligible for return.
- Customers are responsible for return shipping on all simulator and studio exchanges. This also applies to any component of a studio or simulator package.
Return Shipping Address
Please send approved returns to:
SKYTRAK Golf
12358 E. Easter Avenue
Unit 100
Englewood, CO 80012
Returns – SKYTRAK Hardware Products
To receive credit for SKYTRAK hardware products, the following return conditions must be met:
- Return Period: Products must be returned within 30 days of the original purchase date.
- Original Condition: All items must be returned in their original packaging, including all parts and components, and must not show any signs of wear or damage.
Restocking Fees:
- Returns not meeting these standards are subject to a 40% restocking fee.
- Restocking fee will be assessed to the cost of the product that is damaged.
- If a returned product exhibits visible wear, is missing components, or can no longer be resold as "new," a restocking fee of up to 40% will be applied.
- Launch Monitor Restocking Fee: A restocking fee of up to 40% will be assessed to the cost of the product if the launch monitor is damaged.
- Projector Restocking Fee: A restocking fee of up to 40% will be assessed after inspection upon return.
- Return Shipping: Customers are responsible for return shipping costs.
- Packaging: Retain all original packaging. This is required for processing returns or warranty support.
- Processing Time: Please allow up to 14 business days for processing once your return is received at our facility.
- Customers are responsible for return shipping on all simulator and studio exchanges. This also applies to any component of a studio or simulator package.
Final Sale Items
- Orders shipped outside North America are final sale.
- Software and subscription products are non-refundable.
- Laptop computers and tablets are non-returnable, though warranty repair/replacement may apply where applicable.
Products Damaged Upon Arrival
- Inspection on Delivery: Any product damaged during shipment must be noted immediately at the time of delivery.
- Photo Evidence: Send photos of the damage within 24 hours of delivery to our customer service team.
- Return Label Coverage: We will cover return shipping for defective, damaged, or incorrect merchandise.
- Replacement Process: Once verified, we will promptly ship the correct product to you at no additional cost.
- Important: Items damaged after use are not eligible for refund unless explicitly covered under warranty.
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FAQs
Product FAQs
Top questions about our SkyTrak+ Launch Monitor
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SkyTrak+ Launch Monitor
$2,495