SkyTrak+ Golf Simulator with SportScreen Retractable Golf Studio

Your SKYTRAK unit includes the following warranty coverage:

• 30-Day Satisfaction Guarantee: If you are not completely satisfied with your SKYTRAK unit, you may return it within 30 days (as per the return terms above).
• Manufacturer Warranty: SKYTRAK is backed by a 6-month warranty or 25,000 shots, whichever comes first. This consumer warranty covers defects in materials and workmanship under normal use.
• Physical Damage or tampering with the unit voids the warranty
  Warranty Claims: To initiate a claim:

Contact our support team at returns@bighorngolfer.com. Our team will verify the issue and begin the repair or replacement process.

Studios, Accessories, and Simulation Services

• Studio Packages: Not eligible for free return labels. Return conditions and restocking fees apply based on condition.
• Accessories, Custom Setups, and Simulation Services: These are not eligible for return.
• Customers are responsible for return shipping on all simulator and studio exchanges.  This also applies to any component of a studio or simulator package.

Return Shipping Address

Please send approved returns to:

SKYTRAK Golf
12358 E. Easter Avenue
Unit 100
Englewood, CO 80012

Returns – SKYTRAK Hardware Products

To receive credit for SKYTRAK hardware products, the following return conditions must be met:

• Return Period: Products must be returned within 30 days of the original purchase date.
• Original Condition: All items must be returned in their original packaging, including all parts and components, and must not show any signs of wear or damage.

Restocking Fees:

• Returns not meeting these standards are subject to a 40% restocking fee. 
• Restocking fee will be assessed to the cost of the product that is damaged.
• If a returned product exhibits visible wear, is missing components, or can no longer be resold as "new," a restocking fee of up to 40% will be applied.
• Launch Monitor Restocking Fee: A restocking fee of up to 40% will be assessed to the cost of the product if the launch monitor is damaged. 
• Projector Restocking Fee: A restocking fee of up to 40% will be assessed after inspection upon return. 
• Return Shipping: Customers are responsible for return shipping costs.
• Packaging: Retain all original packaging. This is required for processing returns or warranty support.
• Processing Time: Please allow up to 14 business days for processing once your return is received at our facility.
• Customers are responsible for return shipping on all simulator and studio exchanges. This also applies to any component of a studio or simulator package.

Final Sale Items

• Orders shipped outside North America are final sale.
• Software and subscription products are non-refundable.
• Laptop computers and tablets are non-returnable, though warranty repair/replacement may apply where applicable.

Products Damaged Upon Arrival

• Inspection on Delivery: Any product damaged during shipment must be noted immediately at the time of delivery.
• Photo Evidence: Send photos of the damage within 24 hours of delivery to our customer service team.
• Return Label Coverage: We will cover return shipping for defective, damaged, or incorrect merchandise.
• Replacement Process: Once verified, we will promptly ship the correct product to you at no additional cost.
• Important: Items damaged after use are not eligible for refund unless explicitly covered under warranty.