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SkyTrak Golf Warranty & Returns
Warranty
Your SkyTrak unit comes with a 30 day satisfaction guarantee and 6-month or 25,000 shot (which ever comes first). Consumer warranty against defects in materials and workmanship.
Extended Warranty (US Only)
SkyTrak offers a 12 month/50,000 shot Extended Warranty. This is available for purchase during the registration of your SkyTrak product.
US customers who register a NEW or OPEN BOX SkyTrak within thirty (30) days of the original purchase date may optionally extend the 6-month Consumer Limited Warranty to 12 months by purchasing the Extended Warranty at the time of registration. The Extended Warranty does not cover accessories and components.
For further assistance, please contact our Support team at 412-567-4390 for US customers during business hours.
Limitations and Exclusions of the Extended Warranty
This warranty excludes (1) cosmetic or physical damage to the surface of the product, including cracks or scratches on the LCD screen or outside casing; (2) damage caused by misuse, neglect, improper installation or testing, unauthorized attempts to modify the product, attempted servicing, except for battery replacement, by anyone other than an authorized service representative of SkyTrak or any other cause beyond the range of the intended use; (3) damage caused by accident, fire, water or liquids, power changes, other hazards, or acts of God; (4) use of the product with any non-SkyTrak device, component, such as chargers or connection cables, or service if such device, component or service causes the problem; (5) use of this product for any non-consumer, commercial or rental purpose; or (6) modifications or restrictions that may need to be made to the GPS receiver module due to a change in the Global Positioning System made by the United States Government or any other governing bodies. Any third-party products, including software included with SkyTrak products, are not covered by this Consumer Limited Warranty, and the Company makes no representations or warranties on behalf of such third parties. Any warranty on such products is from the supplier or licensor of the third-party product.
The Global Positioning System is a free service operated and maintained by the United States Government, which is solely responsible for its accuracy and maintenance.
For further assistance, please contact our Support team at 412-567-4390 for US customers during business hours.
Extended Warranty After the First 30 Days
If the extended warranty is purchased after the first (30) days of registration it will not be honored. You can contact Big Horn Golfer Customer Service for a full refund of the cost of the extended warranty.
For further assistance, please contact our Support team at 412-567-4390 for US customers during business hours.
AUTHORIZED U.S. AND CANADA UNITS ONLY
GOLFTEC ST, LLC d/b/a SkyTrak, of 67 Inverness Drive East, Suite A, Englewood, CO 80112, (“SkyTrak”) or the (“Company”) provides a limited consumer hardware warranty to the original consumer (non- commercial) user (the “Customer”) of this SkyTrak product. This limited warranty is non-transferable and does not extend to product used in any manner other than by an individual consumer in a non-commercial use, all other warranties are excluded as provided below.
WARNING: Golf can be a dangerous activity. When swinging a golf club or hitting a golf ball make sure you have ample space to do so without harming others or damaging property, and when indoors, take additional precaution to avoid hitting the ceiling. ALWAYS USE YOUR SKYTRAK PRODUCT IN A SAFE AREA, AWAY FROM PEOPLE, ESPECIALLY SMALL CHILDREN, AND PROPERTY. WHEN HITTING GOLF BALLS INDOORS, INCLUDING YOUR GARAGE, ALWAYS USE A SAFETY NET SPECIFICALLY DESIGNED FOR USE WITH GOLF
BALLS. Failure to follow these precautions can lead to serious injury or death to persons and damage to property.
When setting up your SkyTrak system for use, the SkyTrak device, your smartphone, tablet or computer and any playback device like your television, should be placed safely away from your hitting area and preferably safely to the side and behind the golf ball to prevent the golf club or golf ball, especially errantly hit golf balls, from damaging these devices.
SkyTrak assumes no liability or responsibility for the failure of the user to follow these precautions.
Returns
All returns for credit of SkyTrak hardware products must be within 30 days of your original purchase. Returned items must be in the original packaging, include all parts and components, and be free of damage. The amount credited will exclude shipping costs. If a return is accepted that does not meet these guidelines, a 20% restocking fee will apply. Does not apply to accessories, setups and simulation.
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