Optoma ZH350ST

WARRANTY AND RETURN POLICY

Optoma offers a wide range of warranties to help protect your product.

Register your product warranty here.

To contact Customer Service, please call 412-567-4390 or email returns@bighorngolfer.com.

3 Year Projector parts and labor ^| 5-year or 12000 hour light source

LIMITED WARRANTY

This LIMITED WARRANTY is extended by OPTOMA Technology, Inc. to the original purchaser of the Projector (“Product”) and is not transferable. OPTOMA warrants the Product against defects in materials and workmanship under normal use for a period of THREE (3) YEARS from the date of the original purchase. If the product becomes defective during its warranty period, OPTOMA will, at its option, repair or replace the product with new, reconditioned, or re-manufactured components or parts. If the Product purchased is a refurbished unit, the warranty period will be a 90-day Limited Warranty.

For solid state light source, SSI, Laser, LED, HLD (henceforth “light source”) fitted to a Product at the time of sale the light source warranty period is FIVE (5) YEARS or 12,000 light source hours, whichever is sooner. Light source life is dependent upon many factors, including light source mode (Bright, Dynamic, Eco, Eco+, etc.), display mode, usage, environmental conditions, and more. Light source brightness may decrease over time.

WHAT IS NOT COVERED

This warranty does not cover and shall be voided by defects or damages resulting from the following: natural or man-made occurrences or disasters including, but not limited to earthquakes, fires, floods, power surges, storms, casualties, accidents, misuse or abuse, neglect, alterations, service or repair by entities other than Authorized OPTOMA Service Providers, improper or abnormal installation(s), maintenance, connections with peripherals, and other causes not originating from defects in materials or workmanship, including excessive usage.

EXCESSIVE USAGE shall mean, but is not limited to the following: uninterrupted use of the Product for over eight (8) consecutive hours unless otherwise stated in technical specification for the product.

NORMAL USAGE shall mean, but is not limited to the following: the Product will have an eight (8) hour “rest-period” or “downtime” for every eight (8) hours of consecutive use. OPTOMA and its Service Providers are not responsible for damages or loss incurred during the shipping process. Products rated and spec’d for 24/7/365 are excluded from this condition.

This Limited Warranty does not cover user manuals or any third party software, settings, content, or data, whether included or downloaded in the Product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. OPTOMA does not warrant that any OPTOMA software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.
This Limited Warranty does not cover a) normal wear and tear (including, without limitation, wear and tear of projection lenses, batteries or protective carry cases), b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.), or c) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by OPTOMA (e.g. as set out in the Product’s user manual) and/or e) other acts beyond the reasonable control of OPTOMA.
This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory or software not manufactured, or supplied by OPTOMA or was used otherwise than for its intended use.
This Limited Warranty is not applicable if the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts or if the Product’s serial number, the Product or accessory date code has been removed, erased, defaced, altered or are illegible in any way and this shall be determined at the sole discretion of OPTOMA.
This Limited Warranty is not applicable if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
This Limited Warranty is not applicable if the Products dead pixels are within specification: dead pixels are inherent to Products and flat panel display technologies, all products with this defect conform to OPTOMA
Most Products are designed for normal business and home use. This Limited Warranty is not applicable if a Product has been excessively used. Excessive usage shall mean, but is not limited to the following: uninterrupted use of the Product for over eight (8) consecutive hours. NORMAL USAGE shall mean, but is not limited to the following: The Product will have an eight (8) hour “rest-period” or “downtime” for every eight (8) hours of consecutive use. Excessive usage may not be covered by OPTOMA warranty (parts, work or freight), unless agreed otherwise in writing. However, some projection Products, as specified on the OPTOMA website, are covered by a “24/7” guarantee. This guarantee covers the Products for continual use. Please note however, that if using a Product continuously, the Lamp’s life time will be extended if it is switched off for thirty (30) minutes every twenty four (24) hours. 3D Glasses Limited Warranty is based on home usage of 2 hours per day, with glasses being charged every 2 weeks.
This Limited Warranty is not applicable if the Product is operated in 360 degree mode or portrait mode. However, some projection Products, as specified on the OPTOMA website, are designed to work in 360 degree mode or portrait mode, and this Limited Warranty is applicable for those models that are specified on the OPTOMA website to work in 360 degree mode or portrait mode.
This Limited Warranty is not applicable if the Product is operated in an excessively dirty or dusty environment or if it has not been regularly maintained to keep the air intakes free of obstruction.
This Limited Warranty is not applicable if the Product is shut down incorrectly thereby not allowing the Product to shut down in a predetermined, controlled manner.
This Limited Warranty is not applicable if damage was caused by negligence or failing to carry out appropriate maintenance by the buyer, his customer, the end user or during transport, or in case of an act of God.
Installing a non “OPTOMA genuine lamp module” in an OPTOMA Product may void your Product’s warranty. Repairs resulting from damage done by a copy lamp module will not be covered under your OPTOMA
This limited warranty does not cover any items that are in one or more of the following categories: external devices (except as specifically noted); accessories or parts added to an OPTOMA Product or system after it is shipped from OPTOMA; accessories or parts that are not installed in the OPTOMA factory or OPTOMA Software or peripherals Products.
This Limited Warranty is not applicable if damage was caused by the power supply system to which the Product was connected.
This Limited Warranty is not applicable if the projection Product that has been ceiling mounted in an improper fashion (for instance, ceiling mount with incompatible screws or installed in an enclosure).

OBTAINING WARRANTY SERVICE

Should your Product prove defective during the warranty period, please contact Big Horn Golfer service and support at (1) the telephone number listed on our Web page or written documentation (currently, the number is toll free, but this may change at the sole discretion of OPTOMA: 412-567-4390, (2) at www.bighorngolfer.com or (3) email: returns@bighorngolfer.com.

If End User needs to return a defective Product back to OPTOMA Service Center, End User must complete a RMA Request Form, which can be found on the RMA Procedure page, and submit the completed RMA Request Form to OPTOMA Service Center.

If the Product is eligible for warranty service, you will be issued a Return Merchandise Authorization (RMA) number and given shipping instructions. All products returned to OPTOMA for repair must have an RMA number clearly marked on the outside of the package or they will not be accepted. Please include proof of the date of original purchase (invoice) with the shipment. Postage, insurance and shipping costs incurred in returning your Product to OPTOMA or its authorized service provider (Service Provider) for warranty service is your responsibility. OPTOMA and its Service Providers are not responsible for any loss or damage to the Product while the Product is in transport to or from OPTOMA or its Service Provider. A Product returned for warranty service must be shipped in its original packaging material or equivalent to avoid damage while in transit. You are solely responsible for shipping charges and other costs incurred in connection with the return of the defective Product to OPTOMA or its Service Provider.

WARRANTY DISCLAIMER AND LIMITATIONS

THIS WARRANTY STATEMENT FOR THE PRODUCT IS IN LIEU OF ALL CONDITIONS OR WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF OPTOMA, ITS AGENTS OR ITS SERVICE PROVIDER. ALL IMPLIED OR STATUTORY WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED TO THE EFFECTIVE PERIOD OF THE WARRANTY SET FORTH HEREIN. IF THE PRODUCT IS DEFECTIVE IN MATERIALS OR WORKMANSHIP, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. HOWEVER, IF THAT REMEDY FAILS ITS ESSENTIAL PURPOSE, OPTOMA RESERVES THE RIGHT TO REFUND THE PURCHASE PRICE OF THE PRODUCT TO THE PURCHASER IN EXCHANGE FOR THE RETURN OF THE PRODUCT. OPTOMA, ITS AGENTS AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS OR INTERRUPTION OF BUSINESS, WHETHER SUCH ALLEGED DAMAGES ARE BASED IN WARRANTY, TORT (INCLUDING WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY), CONTRACT, OR INDEMNITY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS IS THE EXCLUSIVE WRITTEN LIMITED WARRANTY OF THE ORIGINAL PURCHASER.

STATE LAW RIGHTS

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

POST WARRANTY

OPTOMA will not provide technical support for post warranty Products; however, if you have any Product in defect after the warranty is expired, you may call Big Horn Golfer Customer Service at 412-567-4390 for post warranty repair services. You are responsible for shipping and labor charges, as well as charges for parts used in the repair.

Please register at https://www.optoma.com/us/support/warranty-registration/ for warranty activation of your product. Register online to avoid unnecessary wait-time in services.

Optoma Technology, Inc.

47697 Westinghouse Dr.

Fremont, CA 94539

For more information on OPTOMA Products, please call 412-567-4390 or visit us at: www.bighorngolfer.com

Contact Information:

United States

Tel: 412-567-4390

E-Mail: returns@bighorngolfer.com

Web: www.bighorngolfer.com

Canada

Tel: 412-567-4390

E-Mail: returns@bighorngolfer.com

Web: www.bighorngolfer.com

Contact us at: returns@bighorngolfer.com