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OptiShot Golf Return Policy
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Return Policy
In the event that you need to return an OptiShot Golf product, please read and understand our return policy below, then fill out and submit the online refund request form to begin the process.
Our 30-day return policy applies only to purchases made directly from OptiShot Golf, and does not apply to shipping charges. Courses and Season Pass are nonrefundable.
Your request must be submitted within 30 days of purchase. Upon approval, instructions on how to return your purchase and a Return Merchandise Authorization (RMA) number will be emailed to the email address you provide. Please note this process may take 3 - 5 days.
All returned items must be shipped prepaid and insured for the full value. Risk of loss or damage to any returned item will be borne by you until the item to be returned is placed within our custody and control at our premises.
You must ensure that a printed copy of your RMA email from our returns department described above be included with each returned item.
We shall only process refunds for any returned item purchased if the following conditions are met.
1. A printed copy of the email containing your return instructions and RMA number is included in the box.2. The returned item is in the same condition as it was delivered to you.
In order to receive a full refund for the item(s) you are returning, the item(s) must arrive back to our distribution center in Like New condition and must contain all original packaging and accessories. "Like New" would mean that the items you ordered and are returning must not show any visual signs of wear. If items are returned with visual signs of wear, or have minor issues due to use, they will qualify for return, but with a 20% restocking fee. Items that are damaged, broken or are showing significant signs of wear will not be refunded. All BallFlight returns could be subject to a 15% restocking fee.
3. The returned item was purchased directly from OptiShotgolf.com.4. The returned item is in its original packaging with all of it’s original contents including but not limited to all documentation, accessories, and packing materials.
Additionally, gifts or free products from OptiShot Golf, should they have been included with the original purchase, must also be returned.
All refunds shall be made through the same method of payment as was the original purchase. After inspection of your returned items at our warehouse, your refund will be processed, less shipping fees and any applicable restocking fees, within within 5 business days. Please note, it may take your credit card company an additional few days to show the return on your statement.
Restocking Fees
Your refund will be assessed a 20% Restocking Fee for returns which are missing items, or for returns with damaged items, or for returns that arrive after the RMA has expired. Additionally, a 20% restocking fee will be assessed for any returns that do not contain the required printed copy of the RMA email containing return instructions and valid RMA number from our returns department described above.
Contact us at: returns@bighorngolfer.com
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Top questions about our OptiShot Golf - Orbit Golf In A Box 5
What is the required space behind the simulator for shock absorption? I need to know the space required behind a screen for a golf simulator regardless of the model
