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OptiShot Golf Warranty & Return Policy
Guarantee
OPTISHOT GUARANTEE. OptiShot2 Golf Simulator is 100% Guaranteed.
Take the OptiShot2 Golf Simulator 30 Days to Better Play No Risk Offer. Simply try it for 30 days, if you don’t play better, return it for a full refund minus shipping fees no questions asked, just some stunned silence. Applies only to orders in the continental United States.
To return purchases made directly from Big Horn Golfer web store, please read below.
All others, return product to point of purchase.
Return Policy
In the event that you need to return an OptiShot® Golf product, please read and understand our return policy below, then fill out the online refund request form for processing.
Your request must be submitted within 30 days of purchase. Upon approval, a Return Merchandise Authorization (RMA) number will be emailed to you containing instructions on how to return your purchase which will be sent to the email address you provide us. (Please allow 3 – 5 days for processing)
Our 30-Day money back guarantee applies only to purchases made directly from Big Horn Golfer, and does not apply to shipping charges.
All returned items must be shipped prepaid and insured for the full value. Risk of loss or damage to any returned item will be borne by you until the returned item is placed within our custody and control at our premises.
You must ensure that the following documents are included with the returned item:
A printed copy of your RMA form
We will only process refunds for any returned item purchased if:
the returned item is in the same condition as it was delivered to you, and it was purchased directly from Big Horn Golfer or www.bighorngolfer.com, and the returned item is in its original packaging with all original contents including but not limited to all documentation, accessories, packing materials and if any gift or free product was enclosed together with the returned item at the time of purchase, such gift or free product must also be returned together with the returned item. All refunds shall be made through the same method of payment through which payment in relation to the original purchase was made. Once received by us, please allow 3-5 days for processing.
After inspection of your returned items at our warehouse, your refund will be processed within 5 business days, less shipping fees and any applicable restocking fees that may apply. Please note, in addition, it may take your credit card company a few days to show the return on your statement.
Restocking fees will be applied for returns which are missing items or returned after the 30 day return period: 20% restocking fee will be applied to returns received with any of the following: missing items, damaged items and/or failure to include this Return Authorization form, and returns received after the 30 day return period.
Note: All refunds exclude shipping and handling fees.
To begin the process, please fill out the Request Form.
Contact us at: returns@bighorngolfer.com
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