Motocaddy Product Warranty
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The Motocaddy trolley & charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage, or as a result of abuse or misuse, are not covered by the warranty. The warranty is not transferable and only covers purchases made in the continental United States.
The Motocaddy Lithium battery is covered by a 5 year pro-rated limited warranty. If the battery fails in the first 24 months it will be replaced free of charge. If the battery fails in the third year the customer will cover 50% of the replacement cost, if it fails in the fourth year 70% of the replacement cost and if it fails in the 5th year 85% of the replacement cost.
If your battery and charger pass our testing or if they have failed due to damage caused by use or abuse, the customer will be responsible for all shipping and handling chargers in the return of the product and there will be no warranty coverage.
All Motocaddy Lead Acid batteries are covered by a six month warranty from the date of purchase.
All Motocaddy accessories are covered for 90 days from date of purchase.
If you require service covered by the warranty please call Big Horn Golfer at 412-567-4390. Please retain your sales receipt or packing slip for proof of purchase. We will diagnose the problem and send the replacement part to the customer by FedEx ground or US Mail. Any parts replaced under the warranty, at no charge, do not carry a new warranty.
In the event the customer is unable to replace the part themselves, please retail all the original packaging material to return your trolley for repair. All trolleys must be returned in the original packaging. If you do not have the original packaging material Big Horn Golfer can provide a new box at the customers expense.
In the event a replacement part is needed but not covered by the warranty the customer will be responsible for all costs.
Big Horn Golfer has a 30 day return policy from date of purchase.
Items returned must be unused and in the original packaging. The owner must cover all shipping costs. Once the item is returned and inspected by Big Horn Golfer to determine if the above criteria has been met, the customer will be refunded their purchase price less shipping and handling to the customer and all credit card fees.
If Big Horn Golfer determines that the product has been used there will be a 25% restocking fee. The customer is responsible for any damage occurred in the return shipping.
After 30 days from date of purchase, no returns will be allowed.
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