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Mileseey Golf Warranty, Returns & Refund Policy
Warranty Policy
This document respects your legal rights as a consumer and does not limit them in any way. Big Horn Golfer will fulfill all obligations required by law. If any part of this policy conflicts with applicable law, we will comply with the legal requirements as closely as possible. If any part of this policy is found to be invalid or unenforceable, the remaining provisions will remain in effect.
This policy outlines all warranties provided for products purchased from mileseeygolf.com, superseding any other express or implied warranties or conditions, including those related to quality or fitness for a particular purpose.
Valid Proof of Purchase
- An order number from purchases made online through an authorized MILESEEY Golf dealer.
- A sales invoice.
- A dated sales receipt from an authorized MILESEEY Golf dealer.
- Please note that processing a warranty claim may require multiple forms of proof of purchase (e.g., remittance receipt, confirmation of the original shipping address).
Shipping Costs to Be Covered by the Buyer
- Returning products for any reason other than a proven defect.
- Warranty claims for products purchased outside the original country of purchase.
- Returned products claimed to be defective but verified as fully functional by Big Horn Golfer Quality Control.
- Returning defective products via international shipping.
- Costs related to unauthorized returns (any returns made outside the approved warranty process).
What This Warranty Covers
✓ During the warranty period, if defects in original materials or workmanship are identified.
✓ Products or parts replaced under this warranty become the property of Big Horn Golfer and will not be returned to you. If products or parts require repair after the warranty period, you must pay all labor and parts costs. The warranty terminates if you sell or otherwise transfer the product.
What This Warranty Does Not Cover
MILESEEY Golf’s warranty does not apply to defects or damage resulting from:
× Use outside of normal and customary operation.
× Abnormal conditions, improper storage, immersion in liquids outside product specifications, unauthorized modifications, unauthorized connections, unauthorized repairs, misuse, negligence, abuse, accidents, alterations, improper installation, or other acts not attributable to Big Horn Golfer.
× Failure to notify Customer Satisfaction Team of the claimed defect or malfunction within the applicable warranty period.
× Use of accessories not approved by MILESEEY Golf.
× Scratches or damage to plastic surfaces or other externally exposed parts due to normal use.
× Products used in rental programs.
× Lost or stolen products.
× Second-hand products purchased from marketplaces such as Facebook, eBay, or Craigslist.
Remedies
During the warranty period, if the product proves defective and you follow applicable instructions, including returning the product if required, MILESEEY Golf will, at its discretion:
- Repair the product using new or refurbished parts
- Replace the product with a new or refurbished product equivalent to the one being replaced
- Refund all or part of the purchase price of the product
Warranty Assurance
If your product is fully replaced under warranty (excluding accessories), the warranty period for the new product will be recalculated according to the “Three Guarantees” law.
Filing a Warranty Claim
If you believe your product is defective and still under warranty, you may email our customer support team at returns@bighorngolfer.com. Please include your personal email address, a valid proof of purchase (containing the order number, product model, and purchase date), along with a note of your purchase channel and the reason for your claim. Submit this information to initiate a warranty claim. Our customer satisfaction team will process your claim within 2 business days.
When Does My Warranty Start/Expire?
Your warranty begins on the original purchase date from an authorized dealer. The GenePro G1 and GenePro S1 carry a 10-year warranty, while other golf laser rangefinders carry a 5-year warranty. If proof of purchase cannot be provided, the warranty period will be determined using the production date encoded in the device serial number.
How Long to Receive a Replacement?
Our Customer Satisfaction Team reviews most claims within 2 business days. During this period, they may approve or reject the claim, request additional information, or require return of the defective product before replacement. In most cases, your replacement rangefinder will be shipped within 2–3 business days after approval of your claim and fulfillment of all conditions.
Limitation of Liability
Big Horn Golfer is responsible for product loss or damage only if the product has been officially delivered to and received by MILESEEY Golf, or if MILESEEY Golf arranged the product shipment.
Big Horn Golfer is not responsible for any loss or disclosure of data (including confidential, proprietary, or personal information) contained in the product.
Big Horn Golfer, its affiliates, suppliers, distributors, or service providers shall not be liable under any legal theory (contract, warranty, negligence, strict liability, etc.) for:
- Claims for damages by third parties;
- Loss, damage, or disclosure of your data;
- Special, incidental, indirect, or consequential damages, including but not limited to loss of profits, revenue, opportunities, goodwill, reputation, or anticipated savings.
Total liability shall not exceed the amount you paid for the product, regardless of cause. These limitations do not apply to liability for personal injury (including death) or property damage where Big Horn Golfer is legally responsible.
Additional Rights
Consumers protected by applicable consumer protection laws in their country of purchase or residence may have additional rights and remedies beyond this warranty. These rights supplement, not replace, this warranty policy.
Big Horn Golfer is obligated to provide products that meet consumer expectations. Products purchased online at mileseeygolf.com carry a 5-year warranty. National laws may provide additional protections. If a product is found defective under this warranty, consumers have the right to choose repair or replacement. This choice may be limited only if the preferred option is legally or practically impossible, or if the cost to Big Horn Golfer is disproportionately high compared to other remedies.
Additional Notes
Warranty and after-sales service may vary depending on product differences across countries or regions. In some regions, after-sales service may not be available, or services outside coverage may incur fees. Please contact Big Horn Golfer After-Sales Team for details.
Due to product version differences, Big Horn Golfer products are not covered by a global warranty. Repairs may only be carried out at designated service centers outside the purchase country. In such cases, Big Horn Golfer will decide how to provide service based on local inventory and will only offer paid repairs. If this policy conflicts with the Terms of Service, the latter shall prevail without prior notice.
For cross-border returns, all customs duties, clearance fees, and other related charges are the responsibility of the customer. Please contact Big Horn Golfer for more details and specific repair and return guidelines.
Purchases on Third-Party Platforms
If you purchased through official or authorized stores on third-party platforms (such as Amazon, eBay, or Aliexpress), warranty services will be provided by the original seller in accordance with their store policies and the platform’s terms.
In addition, a warranty extension card is included in the product packaging. Scan the Third-Party Users Register QR code and submit the form to successfully apply for an extra 2-year warranty.
Contact Us
For any assistance, please contact us:
Email: returns@bighorngolfer.com
Address: 1180 Kittanning Pike, Chicora, Pennsylvania, 16025
Returns & Refund Policy
We hope you enjoy your purchase from mileseeygolf.com, but if you are not 100% satisfied, we make returns and exchanges simple and worry-free.
Important
Order Changes and Cancellations: If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to process changes before the shipping confirmation, but some changes may result in delays. Unfortunately, we are unable to change or cancel customized orders or orders that have already been shipped. If your order has already been shipped, you may return it after receipt.
Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible. We will do our best to process the change before shipping confirmation, but some changes may cause delays. Unfortunately, we cannot change or cancel special orders or orders that have already shipped. If your order has shipped, you may return it after receipt.
Return and Exchange Timeline
You may return products within 30 calendar days of receipt without providing a reason. Exchanges are also available within this period, subject to stock availability, and must be for products of equal value.
Customers are eligible for returns under the following circumstances
✓ 30-Day Unconditional Return: Within 30 calendar days from the date of receipt, you may return your order provided the product remains in its original condition and fully functional. The product itself, original packaging, accessories, gifts, manuals, labels, and tags must all be intact and not affect resale.
✓ Return for Quality Issues: If the product fails to function properly due to non-human factors or non-misuse, you may return it within 30 calendar days.
✓ Other Situations: Returns may also be accepted if required by law, in accordance with agreements made with us, or under conditions recognized by MILESEEY Golf or outlined in this policy.
Customers are eligible for exchanges under the following circumstances
✓ Exchange for Quality Issues: If the product exhibits performance problems not caused by misuse or human damage, you may exchange it within 30 calendar days of receipt.
✓ Other Situations: Exchanges may also be accepted if required by law, in accordance with agreements made with us, or under conditions recognized by MILESEEY Golf or outlined in this policy.
Non-Returnable / Non-Exchangeable Situations
× The product has exceeded the return/exchange period.
× The product was not purchased from Big Horn Golfer, proof of purchase is missing, or purchase documentation is falsified or altered.
× The product’s appearance or function does not meet return/exchange standards, including missing the product itself, original packaging, accessories, gifts, manuals, labels, or invoices, or any human-caused cosmetic damage.
× The product has been repaired or modified without authorization, or certification labels, serial numbers, waterproof marks, anti-counterfeit tags, or packaging have been tampered with.
× The product shows irreversible signs of use or retains unauthorized data.
× Non-product quality issues caused by collision, damage, unauthorized modification, foreign objects (water, oil, sand, etc.), incorrect installation, or failure to follow instructions.
× Damage caused by force majeure (fire, flood, lightning, traffic accidents, etc.).
× Damage during return shipping without valid proof from the carrier.
× Products confirmed as non-returnable at purchase, including digital goods, media, or software.
× Products determined by Big Horn Golfer inspection not to have quality issues or not to meet return/exchange standards.
× Products not shipped within 7 calendar days after service confirmation, or outside other designated timeframes.
× Other conditions prohibited by applicable laws and regulations.
How to Start a Return
To initiate a return, please contact our Customer Support Team and provide the following information:
- Order number
- Proof of purchase
- Photos or videos of defects (if applicable)
- Shipping address
- Contact phone number
Return Procedure
- Contact Big Horn Golfer Support at returns@bighorngolfer.com to obtain the return address or a prepaid shipping label (if applicable).
- Provide your personal email address, a valid proof of purchase (including the order number, product model, and purchase date), as well as a note of your purchase channel and the reason for return.
- Pack the product securely to prevent damage during shipping.
- After shipping, email us the tracking information.
Once we receive and inspect your return, we will notify you of approval. If approved, your refund will be processed within 10 business days back to your original payment method. Please note that your bank or credit card company may require additional time to process the refund.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at returns@bighorngolfer.com.
Refunds and Exchanges
Refunds will be issued to your original payment method (PayPal, credit card, etc.).
Once we receive your returned item, defective products are eligible for a full refund. Non-defective products can be refunded, but shipping and handling fees are non-refundable.
Purchase Channel Clarification
bighorngolfer.com Orders: Returns are handled directly by Big Horn Golfer.
Third-Party Platforms (Amazon, eBay, Aliexpress, etc.): Returns are handled by the original seller in accordance with their store policy and platform terms.
Return Shipping Fees
For products with manufacturing defects: Big Horn Golfer will bear the full cost of return shipping. Please contact customer service to obtain a prepaid label.
Products without Manufacturing Defects: Customers are responsible for return shipping costs. For returns over $39, we recommend using a trackable service or purchasing insurance, as Big Horn Golfer cannot guarantee returns without tracking.
Important Notices
Do not write your own address on the package, as this may delay the return process.
Returned items must remain in original condition, unused, and with all packaging intact. Big Horn Golfer does not accept returns of worn, damaged, washed, or altered products.
If you receive a damaged or defective product, please contact Big Horn Golfer Customer Service within 24 hours of eceipt.
Please carefully inspect your return before shipping. Big Horn Golfer is not responsible for products returned that are not Big Horn Golfer items.
Contact us at: returns@bighorngolfer.com
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