The Lectric XP4 is the newest generation of the iconic XP series—an eBike favorite of over 400,000 riders. Designed to balance performance and portability, the XP4 is your all-in-one solution for commuting, cruising, or weekend adventures. It folds compactly for easy travel yet delivers powerful upgrades that take your ride to the next level.
Now featuring a redesigned frame, bold new color choices, a vivid full-color TFT display, and newly upgraded 602 hydraulic brakes, the XP4 also comes equipped with an in-house-engineered torque sensor for smoother power delivery. Choose the standard or enhanced 750W motor, and ride farther with the optional 17.5Ah battery offering up to 85 miles of range.
840 Watt Hours
85 Mile Range
750W Motor Power
17.5 Amp hours
Introducing the XP4
Meet the XP4: The ultimate eBike made for fun, function, and the 400,000 riders who made it a movement.
TOP SPEED 28 mph
RANGE up to 85 miles
PAYLOAD CAPACITY 330 lbs
MOTOR POWER 1310W peak
FOLDABLE Yes
TOOL-FREE ASSEMBLY Yes
⚠ Disclaimer: Must be 16 years of age or older to ride.
Features
Features
Smooth Pedaling
Our proprietary in-house-designed torque sensor programming will give you smoother power distribution and a better riding experience. Not to mention a lot more efficiency and range.
Impressive Power
1310W of peak power combined with our Stealth M24 technology delivers a quiet motor that's built for the long haul with a 48V, 17.5Ah (840Wh) lithium-ion battery certified to UL 2271. The XP4 is also certified to UL 2849.
Fun That’s Easy to See
A new detachable backlit 3.5” TFT color display with 5 new intuitive riding modes features a USB-C charge port and has an aesthetic look while offering clear and concise information.
Stops on a Dime
The XP4 comes standard with top-of-the-line 602 Hydraulic Brakes with 28% more rotor thickness, so it's as easy to stop as it is to go, paired with aluminum brake levers.
Size Guide
Size Guide
Bike Unfolded 66"L x 18.5"W x 47"H
Stand Over Height 24"
Handlebar Height 45"-48" (adjustable)
Bike Folded 37"L x 17"W x 29"H
Payload Capacity Max: 330 lbs.
Seat to Ground Max: 42” / Min: 29.5”
Handlebar Width 25"
Rider Height 4’10” - 6’3”
Rear Rack 13.5L x 6.5W (150lb capacity)”
Handlebar Reach 15” - 18”
Bike Weight with Battery removed 62 lbs.
Battery Weight 9 lbs.
Specifications
Specifications
5 Riding Modes
Five riding modes deliver the speed and power to own the road as a Class 1, 2, or 3 eBike.* New simplified labels, including Eco, Tour, Sport, Sport+, & Turbo, allow riders to choose their riding experience.
Thumb Throttle
An ergonomic below-the-bar trigger throttle on the left-hand side is easily engaged with your thumb while simultaneously eliminating joint fatigue.
Stealth M24 Motor
A 750W rear hub motor (1310W peak) with 85Nm of torque supplies power and speed quicker than ever before. Stealth M24 technology delivers a quieter motor experience without sacrificing power.
Battery
An integrated & removable 48V, 17.5Ah (840Wh) lithium-ion battery certified to UL 2271 makes for a clean design while powering your ride for up to 85 miles on a single charge.** The XP4 is also certified to UL 2849.† Removing the battery from the frame is a breeze with the side-facing key port location.
New: Keyless Riding
Turn your bike on and off with the push of a button, and start riding without having the key in the battery! Keys are needed to remove the battery from the bike frame only. We’ve listened to our loyal riders, and you can now ride key-free!
Rear Rack
A new rear rack design integrated into the bike frame holds up to 150lbs and features bosses for mounting various accessory combinations. Add a LevelUp Rack (sold separately) on top of the rack to unlock even more accessory combinations!
Co-Pilot Capable
The LevelUp Rack (sold separately) can be added to the integrated rear rack and has a built-in mounting window to easily install children's seats like the Thule Maxx Yepp Seat. If they have outgrown a standard child seat, our Buddy Seat (sold separately) contains an open padded seat, handlebars, and foot pegs that allow you to bring them along for the ride!***
TFT LCD Display
A custom color TFT display featuring a detachable mount and a USB-C port. You’ll find trip, battery, & power intelligence on the go. New intuitive drop-down menus make navigating the settings on your eBike easy to understand & allow users to customize their ride settings based on preference. The IP-X5-rated display ensures greater water resistance.
Tires—with Slime!
Puncture-resistant 20” x 3” tires are perfect for mixed terrains and make for a smoother ride. The new custom tread pattern has less rolling resistance for better power efficiency and delivers an ultra-quiet experience. Slime is installed to prevent flat tires—at no additional cost.
Torque Sensor
Our proprietary in-house-designed torque sensor programming will give you smoother power distribution and a better riding experience. It is designed to manage power output based on the rider’s pedaling effort. With this programming experience, riders can reach higher speeds easily and with more control than ever before.
Drivetrain
An 11-32 tooth, 8-speed freewheel paired with a Shimano Altus derailleur and a below-the-bar trigger shifter allows you to swiftly change gears while riding to create pedaling efficiency and an easier riding experience at higher speeds.
Crankset
Forged aluminum, 56-tooth custom chainring is the perfect ratio for effortless 20-inch wheel pedaling.
Chain
A KMC Z8 steel chain with inner plate chamfering offers consistent tension and smooth transitions between shifting for a secure performance throughout your ride.
602 Hydraulic Brakes
Get ultimate stopping power with 602 hydraulic brakes paired with 180mm rotors (2.3mm thick), making it as easy to stop as it is to go, whether in wet or dry conditions. Paired with ergonomically designed aluminum brake levers for durability.
Safety Lights
An integrated safety system, featuring a new bright 90-lumen headlamp with side amber lights and a brake-activated rear light powered by the internal battery, allows you to be seen at any time of day.
Turn Signals
Alert drivers, riders, and people nearby with our turn signals. Simply use the left or right arrows on the button pad to turn on the blinkers on either side of the rear light.
Suspension Fork
The front fork provides shock absorption for a smooth and comfortable ride. Adjust the tension or lock it out to tailor each ride to your preference based on payload capacity and weight distribution.
Folding Kickstand
A heavy-duty steel side-sweeping kickstand located near the chainstay keeps the eBike upright.
Fenders
Polypropylene fenders with a flared tail protect you and your ride from debris. The flexible material is damage-resistant and helps ensure long-term durability.
Quick-Release Pedals
Custom-designed 6000 Series Aluminum quick-release pedals with splined inserts allow for easy, tool-free removal and installation. The new shape of the pedals improves foot traction for an optimal experience.
Lock-on Grips
Full-length ergonomic lock-on grips add comfort so you can ride longer. The plastic sleeve inside helps lock the grips into place and also allows the grips to be easily removed.
Saddle
A custom-designed saddle complements a sporty look while adding comfort so you can ride longer.
Adjustable Handlebar Stem
Ride longer and more comfortably in an upright cruising position with our new zero-degree stem, which shortens the handlebar reach. Plus, telescoping functionality allows riders to reach a wide range of heights while maintaining comfort and stability.
Telescoping Seat Post
Customize the bike to your perfect size by adjusting the seat post height; simply open the quick-release collar and slide the post to your preferred height and lock it in place by closing the collar.
Fully Foldable
A foldable hinge at both the handlebar stem and frame guarantees your ride will fit into virtually any compact space. Remove the pedals and the seat post in seconds for easy and lightweight transport.
Weight
Total bike weight is 62lbs without the battery installed. The XP4 long-range battery weighs 9lbs.
Easy Charging
An auxiliary charging port near the bottom bracket provides riders with the option to charge the eBike without removing the battery. The XP4 750 comes standard with a 2amp charger for 7-9 hour charging, but a5amp Fast Chargercan be purchased separately, which can charge the long-range battery in as little as 3.5 hours.
Fully Redesigned Frame
The newly designed, more aesthetic XP4 frame is lightweight and features sturdy 6000 series aluminum with mounting points for various accessory combinations.
Motor Controller
24amp internal controller is IP-X5 rated and potted for weatherproofing and thermal management.
Green Packaging
Packaging components are biodegradable and easily recyclable.
Color
Pine Green
One-Minute, Tool-Free Assembly
Simply unfold the stem assembly, insert the stem & handlebars, and quickly attach the pedals and display screen.
Safety Tested
Our ebikes are built with industry-leading safety certifications so you can have peace of mind riding in almost any condition. A US-based bicycle testing lab put the XP4 through the rigorous ISO 4210 standard testing process.
UL Certified
We ensure that the electrical and battery components are manufactured to the industry standard. The Lectric XP4 is certified to UL 2849. Additionally, the XP4's lithium-ion battery is certified to UL 2271.
* Where permitted by state law. ** Range can vary due to weight load, terrain, weather and other conditions. † Click here for information on battery safety. *** Please use caution when using the Buddy Seat, as feet can get caught in the wheel spokes while riding, resulting in serious injury or death.
What’s in the Box
What’s in the Box
Integrated Rear Rack
Polypropolene Fenders
Custom Lectric tires
Battery and Charger
Integrated TFT Display
Integrated Front light and Rear light
Delivered Fully Assembled
Manuals & Videos
Manuals & Videos
Your First Ride
The first time riding your new eBike can be a little daunting, which is why we have helpful step-by-step instructions that walk you through opening, unboxing, setting up, and an overview of all of the features so you can ride with confidence!
It is important to read the entirety of the user manual before taking your first ride.
Here is our 'First Ride' YouTube video(s) that will walk you through how to set up your new eBike:
Below are some key points and steps from the User Manual that apply to all bikes!
Unboxing
Congratulations on your purchase of a new Lectric eBike!
Inside the box, you will find your new bike, a charger, keys, and a digital user manual. Before removing the packaging material from the bike, remove all items from the box and make sure everything listed above is present. If anything is missing or damaged contact Lectric eBikes immediately for assistance.
The bike may require adjustments upon being received and unboxed, as shipping can sometimes be bumpy. When doing your first adjustment and inspecting the bike before riding, we recommend seeking professional help from a reputable, certified bicycle mechanic.
Follow the instructions in your user manual to set up your bike and insert the handlebars, seat post, or other unassembled components depending on the model of the bike. For more information please refer to the 'Getting Started' section in the user manual.
Inspection
1. Check that the tire and the tire bead are seated just inside the rim. Inflate your bike tires to a pressure that is within the recommended range printed on the side of the bike tire sidewalls. When inflating, gradually inflate in 5-10PSI increments while checking to make sure the tire bead is fully seated on the rim. If you notice the tire bead is not fully seated at any point during inflation, deflate the tire completely and reseat the tire bead before reinflating.
2. Check your seat post clamp and, if featured on your model, the handlebar stem quick-releases. Unlatch the quick releases and tighten by turning the bolt clockwise. Make sure all quick releases are tightened to the torque listed in the Recommended Torque Values section of the manual. The page number of this section can be found by referring to the table of contents at the beginning of the manual.
3. Ensure your seat post and handlebar stem are inserted past their minimum insertion points as indicated by the markings on them. Reference the 'Preparing to Ride' section of the manual for photos and complete instructions. Failure to insert past the minimum insertion point will place undue stress on these components increasing the risk of sudden failure potentially resulting in harm, injury, or death.
4. If you have a folding eBike, check to make sure your frame folding latch and handlebar folding latch are locked. Reference the 'Folding and Unfolding the Bike' section of the manual for photos and complete instructions. The page number of this section can be found by referring to the table of contents at the beginning of the manual. Double-check to make sure both latches are secure and locked before riding. Failure to do so may result in the bike folding while in use potentially causing serious harm to the rider.
Turn the bike on
5. Ensure your battery is fully charged before your first ride.
7. If the battery is not already inside the bike or on the mount, slide it inside of the frame or on the mount and lock it in position. Once the battery is secured, insert the key into the battery via the port (for the XP Lite & XP 1.0, 2.0, and 3.0s, the key port will be on the underbelly of the frame). See the Battery section of the manual for further information on the operation of the battery.
8. Push the key in firmly. Turn the key to lock the battery to the bike, and turn it to the ON position. You will not be able to remove the keys on certain models of Lectric eBikes.
9. Hold down the power button on the button pad located on the left side of the handlebars until the display comes on.
Operating your bike
10. Select a level of pedal assist using the plus and minus buttons on the button pad. Pedal assist level 1 is the lowest level of assist and pedal assist level 5 is the highest level of assist. Level zero will provide no assistance.
11. The handlebar features a throttle. To operate the throttle, ensure the pedal assist level is set above 0, then engage the throttle slowly according to how much speed and acceleration you want to achieve. The farther you twist or push on the throttle from its resting position, the more power propels the bike forward. When the bike is at a complete stop, turn the display off. This will ensure that the motor will not activate until the display is turned back on and the rider is ready to go. Note: Exercise extreme caution using the throttle. When at a complete stop with the bike turned on, be careful not to engage the throttle unknowingly or the bike could throw you off balance and cause serious harm, injury, or death.
12. To turn on the headlight and tail light, press and hold the plus button on the button pad. The battery must be on in order for the headlight to work.
Now you're ready to ride! Happy trails!
Product Manual
User Manuals
Before operating your Lectric eBike, please read the User Manual, Universal Electric Bicycle Owner’s Manual, and Lithium-Ion Battery Safety Manual for essential usage and safety guidelines.
To ensure each customer gets the most relevant and updated information at all times, we have transitioned to online user manuals that are kept up to date by our team. We also help save a few trees along the way!
If you have any questions, please don't hesitate to contact our support team at sales@bighorngolfer.com or 412-567-4390.
FAQ
eBike FAQ
How fast do eBikes go?
eBikes typically have a maximum speed of around 20 to 28 miles per hour (32 to 45 kilometers per hour) in the United States. Speed may be regulated by local laws and eBike models.
How does an eBike work?
eBikes combine manual pedaling with electric motor assistance. When you pedal, the motor provides extra power, making it easier to ride. The rider can control the level of assistance and speed using the eBike's controls.
Are eBikes street legal?
eBike legality varies by the location and class of the eBike. Certain classes of eBikes are street legal as long as they meet specific requirements regarding speed, power, and age restrictions. Lectric eBikes are designed to comply with relevant regulations.
How to choose an eBike?
When shopping for an eBike, consider factors like your intended use, budget, range, motor type, battery capacity, and frame style. Test rides and research are important to find the right eBike for you. Lectric offers a range of eBikes with different features and accessory options to suit various preferences and needs.
Are eBikes considered motorized vehicles?
In most cases, eBikes are not considered motorized vehicles, but regulations may vary by region. They are often classified as bicycles with electric assistance.
FAQ
What exactly is an eBike?
An ebike, short for electric bike, is a bicycle equipped with an electric motor that provides propulsion assistance to the rider. Unlike traditional bicycles that rely solely on human pedaling power, ebikes feature an integrated electric motor that assists the rider's pedaling efforts, making it easier to pedal and allowing for greater speed and distance with less exertion. The level of assistance provided by the electric motor can typically be adjusted by the rider, allowing for customizable riding experiences tailored to individual preferences and riding conditions. Ebikes are increasingly popular for commuting, recreation, and fitness, offering an eco-friendly and efficient mode of transportation.
How do eBikes work?
Ebikes, short for electric bikes, work by combining traditional pedal power with an electric motor to provide assistance to the rider. Here's how they typically work:
Pedal Assistance: Most ebikes are equipped with a pedal-assist system (PAS) that detects when the rider is pedaling and provides additional power from the electric motor to assist the rider's effort. The level of assistance can usually be adjusted using a control panel or display on the handlebars.
Electric Motor: Ebikes are powered by an electric motor, which is usually located either in the hub of one of the wheels (hub motor) or near the crankset (mid-drive motor). When activated, the motor provides assistance to the pedals, making it easier for the rider to pedal and maintain speed, especially when going uphill or against strong winds.
Battery: The electric motor is powered by a rechargeable battery, typically mounted on the frame of the bike. The battery's capacity determines the range and duration of assistance provided by the motor. Riders can usually choose from different power levels or modes to adjust the amount of assistance based on their preferences and riding conditions.
Control and Display: Many ebikes feature a control panel or display on the handlebars, allowing riders to monitor and adjust settings such as power level, battery status, and speed. Some ebikes also come with additional features like built-in lights, USB charging ports, and smartphone connectivity.
Overall, ebikes offer a versatile and efficient mode of transportation, combining the benefits of traditional cycling with the convenience and assistance of electric power. They're suitable for a wide range of riders, from commuters looking to navigate city streets to outdoor enthusiasts exploring off-road trails.
How do I ride? Do I have to pedal?
All Lectric eBikes can be ridden in three different ways:
Pedaling without any motor assist (as a regular bicycle)
Pedaling with motor assist (five levels of assist)
Pure throttle
How fast does an eBike go?
The speed of an ebike can vary depending on several factors, including the type of motor, battery power, and local regulations. Most ebikes are designed to assist riders up to a certain speed, typically between 20 to 28 miles per hour, known as the pedal-assist speed limit. However, some ebikes can reach higher speeds, especially those designed for off-road or performance-oriented riding. It's important to check local regulations regarding ebike speed limits, as they may vary depending on the region.
What are the different classifications of ebikes?
There are generally three classifications of ebikes based on their power assistance levels:
Class 1: Pedal Assist (Pedelec) - These ebikes provide assistance only when the rider is pedaling and typically have a maximum assisted speed of 20 mph (32 km/h). They are equipped with a motor that provides assistance proportional to the rider's pedaling effort.
Class 2: Throttle Assist - These ebikes feature a throttle that allows the rider to engage the motor without pedaling. They also have a maximum assisted speed of 20 mph (32 km/h), but the motor can be activated independently of pedaling.
Class 3: Speed Pedelec- Similar to Class 1 ebikes, these models provide pedal assistance but with a higher maximum assisted speed of 28 mph (45 km/h). They are designed for faster commuting and recreational riding but may be subject to specific regulations and restrictions in some areas.
These classifications may vary slightly depending on local regulations and laws governing ebike use in different regions. It's essential to familiarize yourself with the specific classifications and regulations applicable to your location when choosing an ebike
Do you need a license to drive an ebike?
In many regions, you do not need a license to ride an ebike, especially if it meets certain criteria regarding power and speed. However, regulations vary depending on the country, state/province, and local jurisdiction. Generally, low-speed ebikes that have a maximum assisted speed of around 20 mph and a motor power output below a certain threshold may not require a license. It's important to check the specific laws and regulations in your area to determine whether a license is required for riding an ebike. Additionally, some regions may have age restrictions or other requirements for operating an ebike on public roads or trails.
Do eBikes need insurance?
Whether ebikes require insurance depends on various factors, including local laws, the type of ebike, and how it's used. In many places, ebikes are treated similarly to traditional bicycles, which typically do not require insurance for personal use. However, certain circumstances may warrant insurance coverage:
Riding on public roads: If you ride your ebike on public roads, some jurisdictions may require liability insurance, especially if the ebike is capable of higher speeds or is classified as a motor vehicle.
Ebikes with higher power or speed: In some regions, ebikes that exceed certain power or speed limits may be classified as mopeds or motorcycles, requiring insurance coverage similar to motor vehicles.
Accidents and liability: While insurance may not be legally required, having coverage can provide financial protection in case of accidents, damage, or liability claims involving your ebike.
Theft and damage: Insurance coverage can also help protect against theft, vandalism, or damage to your ebike, similar to coverage for other valuable possessions.
Before purchasing insurance for your ebike, it's essential to research and understand the specific requirements and options available in your area. Consulting with insurance providers knowledgeable about ebike coverage can help you determine the appropriate level of protection based on your needs and usage patterns.
How waterproof are Lectric eBikes?
All Lectric eBike's electrical components have an IP rating of 65! This means it is dust-tight and can withstand jetting water. See the IP code for more details.
Use caution when riding in wet conditions as it will take longer to use the brakes to slow down, and also when turning as the tires may slip. The electrical components on the bike are not waterproof.
The warranty for all Lectric eBikes does not cover water damage.
What is the maximum rider weight for Lectric eBikes?
Check out the list below to see the rider weight for each Lectric eBike model:
XPress: 330 lbs
XPeak: 330 lbs
XPedition: 330 lbs
XP Lite: 220 lbs
XP Trike: 330 lbs
XP 3.0: 255 lbs
Lectric ONE: 330 lbs
How much do Lectric eBikes weigh?
Check out the list below to see the weight of each Lectric eBike model:
XPress: 58 lbs
XPeak: 67 lbs
XPedition: 68 lbs
XP Lite: 46 lbs
XP Trike: 69.5 lbs
XP 3.0: 64 lbs
Lectric ONE: 55 lbs
What is the top speed for all Lectric eBikes?
Check out the list below to see the top speed for each Lectric eBike model:
XPress: 28mph (45km)
XPeak: 28mph (45km)
XPedition: 28mph (45km)
XP Lite: 20mph (32km)
XP Trike: 14mph (23km)
XP 3.0: 28mph (45km)
Lectric ONE: 28mph (45km)
What are the recommended rider heights for Lectric eBikes?
Check out the list below to see the rider height range for each Lectric eBike model:
XPress High-Step: 5'4 - 6'4
XPress Step-Thru: 5'2 - 6'3
XPeak High-Step: 5'7 - 6'5
XPeak Step-Thru: 5'2 - 6'3
XPedition: 4'11 - 6'5
XP Lite: 4'8 - 6'2
XP Trike: 4'10 - 6'4
XP 3.0: 5'0 - 6'4
XP Step-Thru 3.0: 4'10 - 6'3
Lectric ONE: 5'2 - 6'4
Riders within these height ranges may comfortably ride the bikes by simply adjusting the seat and handlebars to their height preference.
What is the classification of Lectric eBikes?
All Lectric eBikes ship as a class 2 electric bike, meaning it has a throttle capable of propelling the bike at speeds of up to 20mph. Pedal assist will also be limited to 14 or 20mph in this setting depending on the model.
If you would like to go faster, the XP, XPedition, XPeak, XPress, and the Lectric ONE bikes can be unlocked to achieve class 3 settings. This will allow you to reach pedal-assist speeds of up to 28mph!
It is just a simple change of the settings on the display to increase the max speed. For instructions on how to change the top speed of the bike please check your user manual, or click here for an article explaining the process.
Please note that due to federal eBike laws, the throttle will remain limited to 20mph regardless. You must check your local regulations before unlocking your bike as laws vary by state, municipality, and in some cases trail.
Can the Lectric eBikes handle extreme temperatures?
All Lectric eBikes are designed to handle extreme temperatures to a point. Mechanical and electrical components on the bikes react differently to various temperatures and weather conditions.
Cold Weather: When riding in cold temperatures, be sure to keep your bike running until you reach your destination to prevent your motor from freezing up on you. Please note that colder temperatures can impact your battery's range and you may notice it fades quicker than in warmer months. As always, we highly recommend storing your battery inside at moderate temperatures when possible!
Hot Weather: Our eBikes are designed to handle extreme temperatures to a point. Our headquarters is located in Phoenix, AZ, so we understand heat! Extreme temperatures can impact your battery's performance, so you may see your battery drain faster in excessive heat. As always, we recommend storing your battery inside at moderate temperatures whenever possible.
How do I store my ebike battery for the winter?
Storing your ebike battery properly during the winter is essential to maintain its performance and longevity. Here are some tips for winter storage:
Charge the Battery: Before storing your ebike battery, make sure it's fully charged. This helps prevent it from self-discharging completely during storage, which can lead to irreversible damage.
Store in a Cool, Dry Place: Find a cool, dry location to store your ebike battery during the winter months. Avoid areas with extreme temperatures, such as unheated garages or sheds, as freezing temperatures can harm the battery.
Check Charge Periodically: It's a good idea to check the battery's charge periodically during storage, approximately every 1-2 months. If the charge level drops significantly, recharge the battery to around 50% capacity to maintain its health.
Avoid Extreme Temperatures: Protect the battery from exposure to extreme cold or heat. Extreme temperatures can affect the battery's performance and lifespan. If possible, store the battery indoors at room temperature.
Disconnect the Battery: If your ebike allows it, disconnect the battery from the bike during storage. This prevents any potential drain on the battery from the bike's electrical systems.
Store Upright: Store the battery in an upright position to prevent any leaks or spills. Avoid placing heavy objects on top of the battery during storage.
Refer to Manufacturer's Guidelines: Follow any specific storage recommendations provided by the ebike manufacturer. They may have additional guidelines tailored to your particular battery model.
By following these tips, you can ensure that your ebike battery remains in good condition throughout the winter and is ready for use when the riding season resumes.
What is a torque sensor on an ebike?
A torque sensor on an ebike is a component that measures the force or pressure applied to the pedals by the rider. It detects the amount of torque or rotational force exerted on the pedal crank and translates this information into signals that control the assistance provided by the electric motor. Essentially, the torque sensor determines how much power the motor should deliver based on the rider's pedaling effort.
Lectric eBikes Warranty, Returns & Refund Policy
Lectric eBikes Manufacturer's Warranty
Warranty
LECTRIC EBIKES WARRANTS TO THE ORIGINAL REGISTERED PURCHASER THAT LECTRIC eBIKES SHALL BE FREE FROM ALL DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF ONE YEAR FROM THE DATE OF DELIVERY.
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES: THE ORIGINAL REGISTERED PURCHASER OF THIS BIKE, SUBSEQUENT OWNERS AND ALL OTHER INTENDED AND UNINTENDED USERS OF THIS BIKE, SHALL NOT BE ENTITLED TO RECOVER FROM LECTRIC eBIKES ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES. THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The warranty is non-transferable and only applies to the original owner. This warranty gives you specific rights and purchasers may also have other rights, which may vary from state to state. Damage caused by failing to follow instructions in the manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the Lectric eBike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance is not covered under this warranty. Warranty parts will only be shipped within the continental United States and Canada.
Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, display (excluding damage due to water), kickstand, and hardware. The battery warranty does not include damage from power surges, use of 3rd party charger, improper maintenance or other such misuse, normal wear, or water damage (including rust).
Accessories sold on lectricebikes.com are not covered under warranty.
Stolen bikes are not covered under warranty.
Necessary precautions must be taken to ensure the bike and battery are not exposed to severe weather conditions. Exposure to very wet, hot, or cold conditions may void the warranty.
We will replace any parts deemed to have been damaged during shipping. Shipping damage must be reported to Lectric eBikes within 14 days of shipment arrival. This applies to all products including bikes and accessories.
You will NOT be refunded as compensation for your time or efforts replacing damaged parts.
Replacement parts will not be sent until photographic evidence has been provided to Lectric eBikes. Lectric eBikes may request additional documentation (such as video) to assist with accurately diagnosing the problem and processing the warranty claim.
Most warranty parts are fulfilled 1-10 business days after the request is put into our system by a customer service representative. Warranty parts are sent using USPS First Class, UPS Ground, FedEx Express, or FedEx Ground depending on the size of the part. Warranty parts will not be expedited.
Items including the chain or belt, tires, wheels, rims, tubes, battery handle, reflectors, brake rotors, brake pads, cables and housings, grips, and spokes are considered wear items. These items wear down with normal use and are not covered under warranty. You are responsible for replacing and maintaining these wear items.
Any unauthorized alterations or repairs are not covered and may void this warranty.
For warranty services, please contact Lectric eBikes online support by email at returns@bighorngolfer.com. Bikes or parts returned without proper documentation may result in delayed service or denied warranty coverage. Warranty return shipping costs along with duties and taxes are the responsibility of the claimant. All unauthorized returns will be refused.
Note that your insurance policies may not provide coverage for accidents involving Lectric eBikes. To determine if coverage is provided, you should contact your insurance company or agent. Damage as a result of an accident is not covered under this warranty, and Lectric eBikes is not responsible for repair or replacement of damaged bikes or parts.
Lectric eBikes reserves the right to change its warranty at any time and without notice.
Any action, lawsuit, or other proceeding, under this warranty or otherwise related to the bike must be commenced within ninety (90) days after expiration of the one-year warranty period.
THIS WARRANTY GIVES THE ORIGINAL REGISTERED PURCHASER SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
Refund policy
Returns & Cancellations
You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent you are responsible for the return shipping fee. In addition, the original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Our refund policy is ‘All Sales Final’. Unfortunately, we can’t offer a refund or exchange after the bike has shipped.
If you make a purchase from outside of the United States, currency conversion charges may be applied by your credit card company and Shopify (the payment processor). You will be responsible for all of these charges. Lectric eBikes can only refund in USD up to the full amount of your original purchase.
To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and there must be a good reason for the return. In addition, the item must be in the original packaging. You may be charged a restocking fee of up to $300 at our sole discretion for any returns or exchanges.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us until we have authorized the return in writing.
If you order a product by mistake you will be charged according to this policy.
Accessories and apparel are not eligible for return, exchange, or refund.
Refunds
Once your return is received and inspected we will notify you of the approval or rejection of your refund. Lectric eBikes reserves the right to withhold up to the full value of the refund if the bike is in poor condition upon receipt. A restocking fee of up to $300 may be applied. If the bike has been in your possession for 14 days or has been ridden it will not be eligible for return.
If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days.
Exchanges
We only replace items if they are severely defective or extremely damaged. If you believe you may be eligible for an exchange or replacement, please email support at returns@bighorngolfer.com.
Contact us at: returns@bighorngolfer.com
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