Divotboard Warranty & Return Policy
Warranty
Our warranty covers any manufacturing defects, such as material separation or other production-related issues. If you encounter any manufacturing errors, we will gladly provide a replacement at no additional cost. Please contact our customer service team with proof of the defect, and we will assist you with the warranty process.
Return Policy
We offer a 30-day return policy. If for any reason you are not satisfied with your Divot Board within the first 30 days of purchase, you may return it for a full refund. Please note that return shipping costs are the responsibility of the customer.
Thank you for shopping with us! We strive to provide you with the best possible shopping experience. In the event that you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please carefully read the following guidelines regarding product returns:
- Return Eligibility:
- Products can be returned within 30 days from the date of purchase.
- Return Process:
- To initiate a return, please contact our customer service team within the 30-day period via email (returns@bighorngolfer.com)
- Please provide the following information when requesting a return:
- Order number
- Product name
- Reason for return
- Return Shipping:
- The customer is responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method to ensure the safe return of the item.
- Return address: 41725 Elm St #401, Murrieta, CA, 92562
- Refund:
- Once we receive the returned item, we will process the refund.
- The refund will be issued to the original method of payment used during the purchase.
- Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or provide a refund, depending on your preference.
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Big Horn Golfer. We appreciate your business!
Contact us at: returns@bighorngolfer.com
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