Carl's Place HotShot Golf Mat Systems

Returns Policy

Carl's Place has a 30-day return policy on most items.

Some items are not returnable.
Some items are only returnable if unopened.
Some items follow a different timeline.

Please thoroughly inspect your items upon delivery. We want you to have ample opportunity to reach out for a solution if not fully satisfied.

• Returns Inspection: All returns are expected to arrive in new and unused condition and items are thoroughly inspected before exchanges or refunds are granted. If an item is received in a condition other than new and unused and is deemed to be suitable for discounted resale, as determined by Carl's Place, a 30% restocking fee will be applied. Based on the return inspection, not all returned items will qualify for a refund.
• Return Shipping: Return shipping charges are the responsibility of the sender.
• Manufacturer Direct Items: Items that come direct from the manufacturer are indicated as such on the product page. Return policies vary by the manufacturer, see more info in Product-Specific Return Policies.

Please reach out to returns@bighorngolfer.com with any questions.

Order Changes & Cancellations

Our hardworking team is up pretty early to get working on your orders. Often before our lovely customer service crew has had their coffee. We try to catch any order changes or cancellations before they get too far, but in case we have spent time getting your order ready, we do reserve the right to charge a restocking fee.

If you need to change or cancel your order, please contact us as soon as possible.

• Custom Items: Carl's Place may be unable to honor change or cancelation requests on custom items if submitted more than 24 hours after order placement. Honored requests will be assessed a restocking fee: Orders with a product with custom dimensions will be assessed a restocking fee of up to 30%. Orders with a product with multiple finishing techniques, unique alternative finishing styles, or untraditional dimensions will be assessed a restocking fee of up to 50%.
  • ***Not all custom items are eligible for returns. See 'Custom Products' in the Returns Policy section for information.
• Manufacturer Direct Items: Items that come direct from the manufacturer are indicated as such on the product page. Manufacturer Direct items have a 5% cancellation fee. If we are unable to cancel your order, your items will be subject to the Returns Policy below.

Product-Specific Return Policies:

Custom Products

We love to work on customized projects and help our customers create their perfect setup, however, not all custom products are eligible for return.  Those include:

• Custom/Non-Standard Finish: These are products that incorporate multiple finishing techniques or unique alternative finishing styles.
• Custom-Sized Replacement Components: Replacement components made to fit an existing product that is not a standard size found on the product listing page.
• Untraditional Dimensions: Impact screens and enclosures that do not fall within the range of dimensions offered in our Build Your Own Golf Simulator tool. 

Clearance Items

Clearance items and remnants are sold as-is and are not eligible for return.

Refunds

If your return is eligible for a refund, you can expect your refund to be processed within 10 business days of the receipt of the return. Refunds are issued back to the original form of payment.

Contact us at: returns@bighorngolfer.com