Big Horn Golfer has a 30-day return policy on most items by Carl's Place. Note: some items are not returnable, some are only returnable if unopened, and some follow a different timeline. Please thoroughly read this Cancellations and Returns Policy in full for details.
With this in mind, we encourage you to thoroughly inspect your delivery to make sure you have ample opportunity to reach out for a solution if not fully satisfied.
- Restocking Fee: Big Horn Golfer reserves the right to charge up to a 50% restocking fee on order changes, cancellations, or returns on golf enclosure kits, custom screen dimensions, completed large volume orders, and/or special order items. For cancellation, the fee charged will depend on the production status of the order.
Returns Inspection: All items are thoroughly inspected before exchanges or refunds are granted. Items returned in a condition other than new and unused will receive a refund percentage relative to the condition of the returned item, as determined by Carl's Place. Please note that, based on return inspection, not all returned items will qualify for a refund.
Please reach out to firstname.lastname@example.org with any questions.
Changed Your Mind?
- If you change your mind about an item or decide that you don't need it, please contact our email@example.com for assistance.
- If for some reason you receive a defective or incorrect product, please reach out to our firstname.lastname@example.org right away and we will be happy to help.
Product-Specific Return Policies:
We love to work on customized projects and help our customers create their perfect setup, however, not all custom products are eligible for return. Sometimes, we get requests for alternative finishing styles that are unique or incorporate multiple finishing techniques. These are considered Custom Finish products and are not eligible for return. Impact screens and golf enclosures with custom dimensions are eligible for return per our standard policies above.
Clearance items and remnants are sold as-is and are not eligible for return.
If your return is eligible for a refund, you can expect your refund to be processed within 10 business days of the receipt of the return. Refunds are issued back to the original form of payment. Return shipping charges are the responsibility of the sender.
Contact us at: email@example.com