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Aiming Fluid Golf Warranty & Returns
Warranty & Replacement Policy
Built for the Course. Backed by the Family.
All products purchased on or after January 29, 2025 are covered by our 1 Year Limited Replacement Warranty.
If your gear fails under normal, intended use, we’ll make it right.
How It Works
- Contact us with your order number
- Submit photos and/or video of the issue
- Once approved, we ship a replacement — no return required
Customers cover a flat replacement handling fee to keep pricing fair for everyone.
Retail Purchases
If purchased through a retailer, please contact the retailer first.
If they’re unable to resolve it, reach out to us with proof of purchase.
What’s Covered
- Manufacturing defects
- Functional failures during normal use
What’s Not Covered
- Normal wear or cosmetic aging
- Loss, theft, or accidental damage
- Improper care or misuse
- Products purchased before January 29, 2025
We reserve the right to limit replacements in cases of repeated claims.
Returns & Exchanges
30-Day Returns
We accept returns within 30 days of delivery for unused, unworn items in original packaging.
- Customer is responsible for return shipping
- A 25% restocking fee applies to general returns
- Bundles must be returned in full
- Mystery Boxes, Final Sale items, and gift cards are not eligible for return
To start a return, contact returns@bighorngolfer.com with your order number.
Exchanges
The fastest way to exchange an item is to return it and place a new order.
- No restocking fee on same-value replacements
- Customer covers return shipping
Contact us at: returns@bighorngolfer.com
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