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Alphard Golf Warranty, Refund & Return Policy
WARRANTY REGISTRATION
To register your warranty, please follow the link below:
https://alphardgolf.com/pages/warranty-registration
Warranty Policy - Alphard Golf
At Alphard Golf, we are dedicated to enhancing your enjoyment of the game. Our products are backed by the following express limited warranty, which we proudly offer in addition to any statutory rights you have as a consumer. This warranty is non-transferrable and valid for the original purchaser in the contiguous 48 United States.
1. Warranty Periods by Product
Our products are covered against manufacturing defects from the date of purchase for the following periods:
|
Product Category |
Examples |
Warranty Period |
|
Motorized Carts, Motor Upgrade Kit & Batteries |
Cybercart, Club Booster V2Pro, Fusion, Motor Upgrade Kit, Batteries*, Remotes, Chargers |
2 Years |
|
Manual Push Carts |
Cybercart Push+ |
2 Years |
|
All Other Products |
Sidekick, Accessories |
1 Year |
- *Note on Batteries: The 2-Year Battery Warranty applies to purchases made on or after Jan 1st, 2026. Batteries purchased before this date are covered by a 1-Year warranty.
- All replacement parts or products are covered for the remainder of the original warranty period.
2. Detailed Battery & Charger Warranty
We understand the battery is a critical component of your unit. This section provides specific details about its warranty coverage.
Performance Guarantee (Batteries Only) This warranty covers manufacturing defects in materials and workmanship. Additionally, we guarantee that the battery will be capable of completing 18 holes on a single charge for the duration of the applicable warranty period.
- Conditions & Variables Affecting Range The 18-hole guarantee assumes a golf bag weight of 33lbs (15 kg) or less, used on a standard course with normal terrain and fair weather conditions. Please be aware that the following factors will significantly reduce battery range:
- Temperature: Low temperatures reduce the chemical activity within the battery. You may experience reduced range on cold days compared to warm days.
- Frequency of Use: Batteries are consumable components. Capacity naturally diminishes with the total number of rounds played (charge cycles) over the battery's life.
- Course Conditions: Steep hills, thick grass, and muddy/soft ground require significantly more power than flat, dry fairways.
Specific Warranty Exclusions for Batteries In addition to the general exclusions, this warranty does not cover:
- Normal degradation of battery capacity over time that does not fall below the stated performance guarantee (inability to complete 18 holes).
- Damage caused by dropping, accidents, or impact.
- Any water damage or issues arising from exposure to moisture.
- Use of any charger not supplied by or officially authorized by Alphard Golf.
- Failure to properly store or maintain the battery as instructed in the user manual, including:
- Leaving the battery in a fully discharged state for an extended period.
- Storing the battery in extreme hot or cold temperatures.
- Any attempt to open, repair, or tamper with the battery casing.
Best Practices for Battery Care (Recommendations) To maximize the life and performance of your battery, we recommend the following:
- Always use the charger provided by Alphard Golf.
- Charge the battery fully after each use.
- Avoid leaving the battery connected to the charger for more than 24 hours after it is fully charged.
- Store your battery indoors in a cool, dry place. Never leave it in your vehicle for extended periods.
3. Our "Back on the Course" Service Philosophy
We believe a warranty issue shouldn't sideline you for weeks. Our products are built on a modular design, allowing for simple, fast part swaps that you can do at home. This approach is the quickest way to get you back on the course.
- Contact Support: If you experience an issue, email us at returns@bighorngolfer.com. Our team will help you quickly diagnose the problem.
- Fast Part Dispatch: Once diagnosed, we will immediately ship the necessary replacement part to you, often with a simple video tutorial. Most repairs require no mechanical experience and can be completed in minutes.
4. Shipping Costs for Warranty Claims
- First 6 Months: For the first six (6) months from your purchase date, we cover all shipping costs for warranty parts.
- After 6 Months: After the initial six-month period, you are responsible for shipping costs. We will extend our discounted shipping rates to you.
5. Optional Service Center Repairs
While our modular design makes DIY repairs the fastest option, we understand it may not be for everyone. If you prefer, you can choose to have your unit serviced at our facility. In this case, you would be responsible for the discounted shipping charges to and from our facility, plus a $39 USD service fee.
6. General Warranty Exclusions
This warranty covers manufacturing defects that occur during the intended use of the product. It does not cover:
- Normal Wear & Tear: This includes tire treads, scratches, cosmetic blemishes, and other natural signs of use.
- Improper Use or Accidents: Damage caused by misuse, accidents, running into obstacles, or failure to follow the instructions in the operating manual.
- Water Damage: Any damage caused by partial or complete submersion in water or from driving into course hazards (e.g., creeks, puddles).
- Unauthorized Alterations: Any unit that has been altered, customized, or had third-party parts or accessories fitted that have not been officially sold or authorized by Alphard Golf.
- Commercial Use: Any unit used for commercial or rental purposes.
Refund policy
This policy outlines the conditions and procedures for returning an item purchased from alphardgolf.com. For items purchased from other retailers (including amazon.com), please contact them directly for their return and refund policy.
1. Standard Returns (New & Unused Items)
You may return a new item within 30 days of purchase for a full refund, provided that:
- The item is new, unused, and in a saleable condition.
- The item is in its original, undamaged packaging.
Return Shipping: The customer is responsible for the cost of return shipping. We will provide a return label using our discounted shipping rate, and the cost will be deducted from the total refund.
Restocking Fee: There is no restocking fee for new and unused items.
2. Returns for Used Items
You may return a used product within 30 days of purchase.
- The return is subject to a 15% restocking fee, which will be deducted from your refund.
- The customer is responsible for the cost of return shipping.
3. Damaged, Incorrect, or Faulty Items
- Arrived Damaged or Incorrect: If your order arrived damaged, incorrect, or incomplete, please contact us immediately. We will cover all shipping costs to correct the issue and send a replacement.
- Developed a Fault: For items that develop a fault through normal use, please refer to our Warranty Policy for service and support.
4. How to Initiate a Return
- Contact Us: Email returns@bighorngolfer.com with your order number and reason for the return to request a Return Authorization.
- Receive Your Label: We will email you a shipping label and instructions.
- Pack Your Item: Securely pack the item in its original packaging to prevent damage during transit.
5. Special Conditions & Exclusions
- Final Sale Items: Sales of used or refurbished items are final and not eligible for return unless the item is non-functional upon arrival. You must contact us within 5 business days of delivery if this occurs.
- Delayed Shipments: If your original order was delayed, your return window is extended. You will have 25 days from the delivery date to request a return.
- Holiday Returns: Purchases made during our Black Friday or Cyber Monday promotions can be returned until January 10th of the following year under the same terms.
6. Refund Processing
Once we receive and inspect your returned item, your refund will be processed to your original method of payment. Please allow up to 7 business days for the refund to appear on your statement.
For any questions or clarifications, please contact us at returns@bighorngolfer.com
- ACArchie C.Verified BuyerRated 5 out of 5 stars7 months ago5 Stars
Played 4 rounds battery worked great.played 18 holes on a flat course and only used 2 lights. Shipping was fast and easy. Would recommend your site to everyone.
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