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The Tee Clip Warranty, Returns & Refunds
Warranty
6-month warranty
Returns and Refunds
At Lost Wedge, LLC & The Tee Clip™, we value your satisfaction with our golf products. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we have a straightforward return policy to address your concerns.
1. Returns for Refund
1.1 Eligibility
We accept returns for a full refund within 30 from the date of delivery, provided the following conditions are met:
- The product is in its original condition, unused, and free from any signs of wear or usage.
- You are responsible for the cost of return shipping.
1.2 Refund Process
To initiate a return for a refund, please follow these steps:
1. Contact our customer support team using the form below.
2. Please tell us the reason for the return and provide any information.
3. Someone from the team will respond to you to provide a return authorization in the above conditions are met.
4. Once you have received approval, pack the product securely in its original packaging, along with all accessories and documentation.
5. Ship the package to the address provided.
Once we receive and inspect the returned product and verify that it meets the eligibility criteria, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase.
2. Defective Products
2.1 Defective Product Returns
We take pride in the quality of our Tee Clip™ products and rigorously test each one before shipping to ensure quality. In the rare event that you receive a defective product, we are committed to resolving the issue promptly and at no additional cost to you.
2.2 Return Process for Defective Products
If you believe you have received a defective Tee Clip™ product, please follow these steps:
1. Contact our customer support team using the form below.
2. Please tell us the reason for the return and provide any information.
3. Someone from the team will respond to you to provide a return authorization in the above conditions are met.
4. Once you have received approval, pack the product securely in its original packaging, along with all accessories and documentation.
5. Ship the package to the address provided.
6. Once we receive the defective product, we will inspect it to confirm the defect.
7. If the product is confirmed to be defective, we will promptly send you a replacement unit at no additional cost.
3. Contact Us
If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team using the form below or at returns@bighorngolfer.com. We are here to assist you and ensure your satisfaction with The Tee Clip™ product.
Please note that this return policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.
Thank you for choosing The Tee Clip™. We appreciate your trust in our product, and we are dedicated to serving our customers with the highest level of care and integrity.
Contact us at: returns@bighorngolfer.com
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