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Cart Tek Warranty & Return Policy
Warranty Policy
If your Cart Tek trolley or caddy requires repair during the warranty period or at any time thereafter we want to quickly resolve the issue and get you back to walking the golf course. You can repair nearly all problems with telephone support by our customer-centric staff. We will work directly with you to troubleshoot your cart. There is no need for costly and lengthy delays, shipping your cart back and forth. In the Continental United States, during troublshooting, if we determine that your cart requires a replacement part the new part will be expedited to you via prepaid priority mail. We will always try to resolve your cart issues by sending you a part and informing you on how to replace the part. If during the warranty period it is determined that your cart must be returned for repair, we will split the cost of shipping with you. You pay to return the cart and we will send your repaired cart back to you prepaid.
For International, Alaska and Hawaii warranty repair shipping charges are to be paid by the customer. Battery warranty is based on charging cycles and usage and is not time-dependent.
After the 1-year warranty period, our customer service is handled the same way. We just ask you to pay for shipping and reasonable parts costs.
One (1) year Warranty from date of purchase for the caddy, caddy parts, and electronics (unless otherwise noted). Caddy accessories are covered under warranty for 90 days.
Two (2) year Warranty period on Lithium Ion batteries: prorated based on number of charges, time used and maintenance history.
At Cart Tek our goal is to provide superior customer service but most of all at Cart Tek we want you on the golf course walking with ease and enjoying your golf game.
Please click the link below to access the Warranty Registration:
https://www.carttek.com/pages/warranty-registration
Return Policy:
Within 30 days of purchase, if a customer has a change of mind the cart can only be returned to Cart Tek providing:
- The cart is completely unused and brand new
- It is in original packaging
- A return authority is obtained from sales@bighorngolfer.com
- Owner will receive a refund upon receipt of goods, minus shipping costs and applicable fees
Within 30 days of purchase, the owners can return a used cart to Cart Tek providing:
- A return authority is obtained from sales@bighorngolfer.com
- It is in the original packaging
- Owner will receive a refund upon receipt of goods, minus shipping costs and applicable fees
- 20% restocking fee applies (off the full retail price)
For orders from 11/8/2023 to 12/31/2023, return deadline extended to 1/31/2024.
Contact us at: returns@bighorngolfer.com
- RRRick R.Rated 5 out of 5 stars1 month agoI love this caddie !!
I love this caddie !! It’s a beast when it comes to power and run time. It will pull u up hills when ur holding on to the handle and when ur using the remote it is truly like walking in the park. I normally play 18 and it still has 2 of the 4 green power indicators left so I know it would easily do 27 and probably 36. Charges quickly and is smooth operating. The remote is easy to use too. Perfect cart. Ty guys
- WGwillard g.Rated 5 out of 5 stars1 month agoI love this thing!!
I love this thing!!
- JMJoseph M.Rated 5 out of 5 stars2 months agoCart Tek is the One for me.
New electric golf trolley. Had another brand but to heavy and this one is perfect for me. Easy to use and transport and I’m happy to be walking for the added exercise, golf is more fun walking.
- TOTyler O.Rated 5 out of 5 stars2 months agoI love this! Game changer
I love this! Game changer for sure. I play at a hilly course and this has been no issues with traversing. It is lightweight, folds and unfolds easily and I love the fact I can control it with the remote or the speed handle.
I wish I would have gotten this sooner.
Love this and can’t wait to get more rounds in with this!
- SKSteve K.Rated 5 out of 5 stars4 months agoThis is my second Cart
This is my second Cart tech. My first has gone approx. 4000 miles and still works fine. I decided to upgrade rather than risk failure on my first cart. The new cart has features that make it easy to use...rechargeable remote, drive straight technology, etc.
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