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Zero Friction Warranty, Return & Refund Policy
Warranty
2-YEAR WARRANTY
RETURN POLICY
Zero Friction does not have anything to do with Amazon orders and can not therefore address or help with any orders purchased on Amazon.
ZERO FRICTION CAN NOT AND WILL NOT OFFER EXCHANGES OR REFUNDS FOR PRODUCTS PURCHASED ELSEWHERE. DO NOT CONTACT US PERTAINING TO ANY ISSUES FOR PRODUCTS PURCHASED OUTSIDE OF OUR WEBSITE. CONTACT THE SELLER.
Zero Friction offers a 30-day return or exchange on most products purchased at our online store bighorngolfer.com.
- New and unused
- In its original packaging
- Accompanied by a copy of the packing list provided with the original purchase Zero Friction may charge 10% restocking fee for returned items
THE FOLLOWING PRODUCTS MAY NOT BE RETURNED:
- SPECIAL OR CUSTOM ORDERS
- MERCHANDISE THAT HAS BEEN USED
- STRIDE BAGS THAT ARE USED MAY NOT BE RETURNED. IF ATTEMPTING TO RETURN A STRIDE BAG YOU MUST FIRST REACH OUT TO CUSTOMER SUPPORT AT returns@bighorngolfer.com TO RECEIVE APPROVAL TO DO SO. IF APPROVED, YOU WILL BE RESPONSIBLE FOR PACKAGING, UPS FREIGHT CHARGES PLUS A 10% RESTOCKING FEE. STRIDE BAGS MAY NOT BE RETURNED VIA ANY OTHER SOURCE THAN UPS. STRIDE BAGS MUST BE CAREFULLY PACKAGED IN ITS ORIGINAL PACKAGING AND ARRIVE WITH NO DAMAGE. ONCE INSPECTED YOU WILL BE NOTIFIED IF THE ITEM WILL BE REFUNDED WITHIN 10-12 BUSINESS DAYS. REFUNDS WILL BE SENT VIA CHECK OR CREDITED TO THE CREDIT CARD USED FOR PURCHASE.
- Items purchased at a retail location which carries our products, Amazon purchases and/or any products not purchased at the zerofriction.com website can not be returned to Zero Friction.
The return must be initiated within 30 days of your receipt of the merchandise and you must incur the cost to ship the item back to our warehouse facility, shipping will not be refunded.
If returning to bighorngolfer.com, you are responsible for all freight charges plus a 10% restocking fee. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted. Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.
HOW TO RETURN MERCHANDISE
PARCEL SERVICE
We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to zerofriction.com. We will do our best to process your return quickly. Refunds will be credited to the original purchasing credit card account number or purchasing gift card. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account.
Please follow these directions to return by parcel service (UPS or insured parcel service):
CONTACT Big Horn Golfer AT returns@bighorngolfer.com to receive approval for your return from our customer service representative. If approved,
- Include all original packing materials and carton, manuals and accessories with the product. All returned product must be in new, unused condition.
- If you do not have the original packing slip, please provide a note with your name, address, order number and reason for return.
- You are responsible for all freight charges and WILL ALSO BE CHARGED A 10% RESTOCKING FEE. However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped.
Please include the shipping receipt in your return package to ensure proper credit.
Ship your return to:
Big Horn Golfer
1180 Kittanning Pike
Chicora, PA 16025
If you'd like to initiate a return through a Big Horn Golfer Customer Service Representative, please contact us at returns@bighorngolfer.com
CREDIT
Qualifying returns to bighorngolfer.com will be refunded for the amount paid for the product, including any sales tax if applicable plus a 10% restocking fee. The customer is responsible for the original freight charges and any return freight charges, and a 10% restocking fee except as noted below. Refunds will be credited to the credit card used for purchase. Please allow 30 days after we receive your return for credit to be issued to your account.
Credit can only be issued if the item being returned is:
- New and unused
- In its original packaging
- Accompanied by a copy of the packing list provided with the original purchase
In the event that the product was damaged or defective upon receipt or the wrong item was shipped, you will be refunded your entire purchase amount, including shipping, and we will gladly pay the return freight charges. Please contact a Customer Service Representative at returns@bighorngolfer.com to arrange for a pre-paid UPS shipping label to be delivered to you.
Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.
DAMAGED OR DEFECTIVE ITEMS
If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a Big Horn Golfer Customer Service Representative at returns@bighorngolfer.com for assistance as soon as the item is received. You may not contact us past the 30 day return window.
All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to Big Horn Golfer without first contacting a Big Horn Golfer Customer Service Representative you may lose your right to make a claim with the carrier.
Contact us at: returns@bighorngolfer.com
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