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The Indoor Golf Shop Warranty & Return Policy
The Indoor Golf Shop SIG/SIGPRO Brand Limited Warranty
The Indoor Golf Shop SIG Brand Limited Warranty
The Indoor Golf Shop SIG (SIGPRO) brand is committed to delivering high-quality products designed for peak Golf Simulator performance and long-lasting use. This Limited Warranty covers manufacturing defects in materials and workmanship for the applicable warranty period listed below.
Warranty Coverage
- Applies only to products manufactured by The Indoor Golf Shop and purchased directly from The Indoor Golf Shop or an authorized dealer.
- Warranty period begins on the original date of order delivery, and applies only to the original purchaser.
- Covers defects in materials and workmanship under normal, intended use.
Warranty Periods by Product Type
- Golf Simulator Preferred Screens – Six (6) months
- Golf Simulator Premium & Premier Screens – One (1) year
- Golf Simulator Mats and Hitting Strips – One (1) year
- Golf Simulator Enclosures – One (1) year
- Golf Nets – Six (6) Months
Exclusions
This warranty does not cover:
- Normal wear and tear, including fraying, fading, or surface wear from regular use.
- Damage from misuse, neglect, accidents, unauthorized modifications, or improper installation.
- Cosmetic damage that does not affect performance.
- Damage or loss that occurs during shipping (see Shipping Damage or Loss section).
- Commercial claims for products not intended for commercial use (see Commercial Use section).
- Damage caused by weather exposure, including rain, snow, wind, or sun, when products are left outdoors or otherwise unprotected.
Commercial Use Coverage
We value our commercial clients and have developed a dedicated line of products to meet the demands of high-traffic golf simulator businesses. When an issue arises, our team works directly with our partners to find the best path forward — whether that means providing maintenance guidance, suggesting adjustments, or offering replacement and subscription options to keep operations running smoothly and downtime to a minimum.
Our commercial product line includes:
- SIGPRO Super Softy Golf Mats
- SIG Commercial Teeline Golf Mats
- SIGPRO Commercial Enclosures
- SIGPRO Premium/Premier Impact Screens
Returns vs. Warranty
Returns for refund or exchange for a different item are available within 30 days of purchase and may be subject to a restocking fee.
Shipping Damage or Loss
Our warranty and return policy do not cover damage or loss occurring during shipping. It is important to inspect all inbound shipments carefully at the time of delivery. If you notice any damage, you must inform the delivery driver immediately and contact the carrier right away to start a claim. We can only assist with shipping damage if it has been properly noted upon delivery and a claim has been filed with the carrier. We recommend adding Route Shipping Protection at checkout for hassle-free claims on shipping damage or loss within 30 days of delivery via their service.
Making Warranty Claims
Making a Warranty Claim for a SIG Standard or Commercial Warranty:
To submit a claim, contact The Indoor Golf Shop Customer Care team with:
- Proof of purchase
- Description of the issue
- Photos or videos (if applicable)
- Submit via our customer service contact link at www.bighorngolfer.com
If your claim is approved, we will repair or replace the product at our discretion.
Making a Shipping Damage or Loss Claim with Route Shipping Protection
To submit a claim for Route Shipping protection, visit their customer portal:
Important Note about Third-Party Protection Plans
These warranty terms apply exclusively to SIG and SIGPRO brand products manufactured by The Indoor Golf Shop. Other products we offer — such as projectors, launch monitors, and related technology — are manufactured by their respective makers and covered under those manufacturers’ warranty policies, which may vary by product. For warranty claims on these items, customers will work directly with the product’s manufacturer. Mulberry Extended Warranty coverage does apply to these products, and claims can be filed in accordance with the instructions provided above. Mulberry Extended Warranties and Route Shipping Protection are offered through trusted third-party providers and are administered independently of The Indoor Golf Shop, with all claims, approvals, and determinations handled directly by the respective provider. While we are happy to assist in guiding you through the process, The Indoor Golf Shop is not responsible for claims that are denied, delayed, or otherwise not covered under the terms set by Mulberry or Route.
Return Policy
Whether there's an issue with your product, it's not what you thought it would be, or you just want to return your item, we offer hassle free returns specified in our Return Policies below!
Return Policy From The Indoor Golf Shop
30 Day Easy Return Policy:
- If a customer needs to return an item for ANY reason, they're able to do so within 30-days.
- Customer is responsible for Return Shipping & Restocking Fee will be assessed and deducted from refund. *All returns are subject to a 15% restocking fee.*
How Do I Make A Return?
- Visit our return portal HERE to provide the required information and submit your return for approval. This portal will be your hub for information throughout the return process.
- Once approved, you will then ship the item(s) back to The Indoor Golf Shop where it will be inspected & assessed for the respective restocking fee & refund.
- We will also notify you of the approval or rejection of your refund (we have to check to make sure the item is in good working order and there are no signs of product damage).
- Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card, store credit, or original method of payment, within three days to three weeks pending your payment method and/or your bank's policy.
*Products eligible for return/exchange must be like new, undamaged, and must contain all original product packaging and accessories.*
If a product exhibits visible signs of wear and use or is missing items, to the extent that The Indoor Golf Shop will no longer be able to re-sell the product as a "new" item, the returned product will be classified as a refurbished unit and an up to 40% restocking fee will be applied.
Receipt Of Products & Damages
An adult must be present upon delivery of products to inspect and sign for goods received. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you.
Claims:
- Parcel Claims: 14 Day Window to contact us that the package was received damaged or missing.
- Freight Claims: Please contact us within 24 hours of your freight delivery if there is visible damage. Freight Claims must be submitted with our freight carrier within 5 Days of Delivery.
Manufacturer Defects
Our customer support team will assess whether your product has a manufacturing defect or if has been subject to natural wear and tear!
If a manufacturing defect is found, we will repair or replace it for you at no extra charge. If repair or replacement in not available, you will receive a full refund. Visit our RETURN PORTAL to begin that process.
Contact us at: returns@bighorngolfer.com
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