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Robera Warranty, Return & Refund Policy
Warranty Policy
2-Year Warranty
At Robera, we stand behind the quality of our products and are committed to providing exceptional service. Our warranty policy outlines the terms and conditions of our warranty coverage, ensuring that your experience with our products remains worry-free.
To ensure a smooth process for warranty support, please keep your purchase receipt, invoice, and other relevant paperwork for your Robera product as proof of purchase for future service inquiries. This will help us provide fast and efficient service in case of a warranty claim. Please note that only purchase receipts issued by Robera or distributors authorized by Robera are valid for warranty. All refunds, returns, and replacements will only be processed after the original products have been received and inspected at our local warehouse.
1. Warranty Duration and Coverage
Robera's warranty is valid from the date of purchase and covers the following components:
- Golf Cart Body, Battery, and Charger: 2-year warranty
- Accessories: 1-year warranty
- Refurbished Caddy: 1-year warranty
2. Shipping Caddies for Robera Service/Repairs/Inspection
- Within Warranty Repairs/Inspection: If your caddy requires repair or inspection within the warranty period, we provide these services free of charge. When returning a caddy for repair or inspection under warranty, it must be packed in a suitable or original box with adequate protection. You can purchase the original packing box from us before returning the caddy to Robera repair center.Please note that until the caddy is received by Robera, we are not responsible for any damage or loss caused during transportation/shipping. Once received, it is our responsibility to ensure the caddy is safely delivered back to you.
- Outside Warranty Repairs/Inspection: For repairs or inspections outside the warranty period, all shipping, repair, and service charges will be your responsibility. The caddy must be packed in a suitable or original box with adequate protection. You can purchase the original packaging from us before returning the caddy to Robera repair center.
3. Warranty Exclusions
The following events will void the warranty:
- Any alteration performed by non-authorized people or companies.
- Fitting of parts or accessories not recommended by Robera.
- Any damage caused by continued operation of the product after it is known to be defective.
- Damage to the seat and/or seat support bracket on the unit.
- Damage caused by partial or complete ingress of water into the motor/gearbox and other major components.
- Damage caused by the unit being driven into bunkers, other course hazards, or clubhouse and carpark hazards.
- Damage caused by golf balls or golf clubs.
- Application of external force to any part of the unit or battery.
- Fusion of motor or electronics through overload or continual stationary operation.
- All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties is excluded to the extent exclusion is permitted by law.
The following events are not covered under warranty:
- Normal wear and tear (e.g., tires, rubber handlebar, elastic straps, paintwork, battery performance, axle threads, charging ports on batteries and remotes, screen glass, etc.).
- Minor appearance defects that do not affect the operation of the unit and are considered by the manufacturer to be within accepted standards.
4. Parts Installed During Warranty
Warranty coverage for components installed during a unit’s warranty period will last for the duration of the model's warranty period, provided the warranty installation is performed by Robera, an authorized service center, or the owner with approval.
5. Upgrade Discount
If your product has been in use for 3 years or more and malfunctions, you are entitled to a tiered upgrade discount on a brand new Robera caddy:
- 3rd Year Malfunction: 50% discount on the upgrade.
- 4th Year Malfunction: 70% discount on the upgrade.
- 5th Year Malfunction: 85% discount on the upgrade.
Please contact our team to verify the issue and obtain the discount.
6. Extend the Warranty
You can purchase an extended 1-year service to prolong the warranty. With this extension, brand new golf caddies will enjoy a 3-year warranty, and refurbished ones will enjoy a 2-year warranty.
Refund policy
At Robera, we are committed to ensuring your satisfaction with our products. Below are the details of our refund, return, and exchange policies to help you understand how we handle these requests.
1. 30-Day Return or Exchange
- Unwanted Items (Not Quality Issues): If you wish to return or exchange an unsatisfying item within 30 days of delivery, you may do so. Robera will cover the return shipping costs. However, a 20% restocking fee will be charged on the order amount.
- Broken or Defective Products Within 30 Days: If your product arrives damaged or becomes defective within the first 30 days, we will provide a new replacement part or exchange the entire product at no additional cost to you. The buyer will not be responsible for any charges.
2. Conditions for Returns and Exchanges
- Original Condition: Items must be returned in their original packaging, with all accessories, manuals, and parts included. The product must be in a resalable condition without any signs of wear or use.
- Entire Golf Caddy Returns: To return or exchange the entire golf caddy, the item should be packed in its original package to ensure safe transit and proper inspection.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges. Please note that we will not process returns or exchanges from any distributors or local stores.
- Non-Returnable Items: Certain items, such as custom or personalized products, final sale items, and gift cards, are not eligible for return or exchange.
3. Return Process
To initiate a return, please contact our support team at returns@bighorngolfer.com. Our team will guide you through the return process and provide any necessary instructions, including a Return Merchandise Authorization (RMA) number if applicable.
4. Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3-5 business days and will be credited back to your original payment method.
- Shipping Costs: If the return is due to a product defect or an error on our part, we will cover all shipping costs. For other returns, a 20% restocking fee will apply, and the original shipping costs will not be refunded.
5. Cancellation or Change of Order Details
- Online Orders: If you need to cancel your order or change the shipping address, please contact us before the order is dispatched. Once the order has been dispatched, we cannot accept any cancellations or changes.
- Kickstarter Pledge Orders: For orders placed through Kickstarter, you can cancel your pledge in your account before the project ends. Please note that during the last 24 hours of the campaign, it is not possible to decrease or cancel a pledge. Shipping address updates are allowed before the survey is closed.
6. Warranty
Robera offers the following warranty coverage:
- Golf Cart Body, Battery, and Charger: 2-year warranty
- Accessories: 1-year warranty
- Refurbished Caddy: 1-year warranty
Customers can purchase an extended 1-year service to prolong the warranty period. With this extension, brand new golf caddies will have a 3-year warranty, and refurbished ones will have a 2-year warranty.
For more details on our warranty coverage, please refer to our warranty policies.
7. Contact Information
If you have any questions or need assistance with your return, exchange, or warranty claim, please reach out to our support team at returns@bighorngolfer.com. We are here to help and will do our best to resolve your issue promptly.
Contact us at: returns@bighorngolfer.com
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