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Kam Kaddie Warranty, Return & Refund Policy
WARRANTY & CLAIMS
Please register your Kam Kaddie product by clicking the link below:
REGISTER YOUR KAM KADDIE
https://kamkaddie.com/pages/register-your-kam-kaddie
DURATION OF THE WARRANTY:
2 Years
Parts, Batteries, and Chargers
Kam Kaddie will repair or replace any defective parts or materials in the event that it has been properly used and maintained as an electric golf cart caddie.
This warranty will only be offered in the country in which it is purchased across all Kam Kaddie models, batteries, and chargers and is non-transferable across different countries.
THE WARRANTY WILL BE VOID IF:
- Any alteration performed by non-authorized people or companies.
- Fitting of parts or accessories not recommended by Kam Kaddie.
- Any damage caused by continued usage of the product even after it's known to be defective.
- Damage caused by partial or complete water entry into the motor, gearbox, or other major electronic components.
- Damage caused by the Kam Kaddie being driven into bunkers, course hazards, clubhouse hazards, or carpark hazards.
- Damage caused by golf clubs or golf balls.
- Application of external force to any part of the unit or battery.
- Fusion of motor or electronics through overload or continual stationary operation.
- Normal wear and tear (tires, straps, paint finish, battery performance, axle threads, charging ports on batteries & remotes, screen, etc.)
- Minor appearance defects that bear no effect on the operation of the Kam Kaddie are considered, by manufacturer standard, to be within accepted standards.
In the event of water damage submersion (full or partial) with your Kam Kaddie, we advise to full write-off your electronic golf caddie. The cost of replacing water-damaged components exceeds the price of replacement. If you do choose to replace any damaged components, this will pose a high risk of future failure contributing to your currently working components. In addition, those parts will be not be covered by warranty.
FILE A WARRANTY CLAIM
Please file your warranty claim by clicking the link below:
https://kamkaddie.com/pages/warranty-claims
RETURN POLICY
When you purchase online from Big Horn Golfer, it comes with the assurance that you are receiving a quality product.
If you are not satisfied with your purchase you may exchange or return your item within 30 Days of your purchase.
Returned items are subject to a 10% restocking fee and return shipping fees. If it’s determined that we are at fault no restocking or return shipping fee will be deducted.
Returned items must be in unused condition, show no sign of wear, and must be in the original packaging.
Returns and exchanges are accepted only on items purchased directly through www.kamkaddie.com. Please reference your receipt/proof of purchase when contacting us. Please do not return your Kam Kaddie to us without obtaining a return authorization.
For refunds or exchanges please contact us at: returns@bighorngolfer.com.
REFUNDS
Refunds are processed promptly and will be credited to the original form of payment minus any restocking fee. Please check with your credit/debit card provider for actual processing times.
Contact us at: returns@bighorngolfer.com
- SHSteve H.Verified BuyerRated 5 out of 5 stars4 months agoGreat Product / Great Customer Service
I love my Kam Kaddie that I ordered from Big Horn. Only used it once so far but after walking 18 holes with it I wasn’t the least bit tired. Already recommended it to 2 of my fellow golfers. Great product at a great price. Customer service with Big Horn was excellent. Had to call one night after 6, just to ask a question and received a phone call within 5 minutes from the owner.
BHBig Horn Golfer4 months agoThank you for the phenomenal 5-star review, Steve! It's fantastic to know that the Kam Kaddie has significantly reduced fatigue during your rounds, allowing you to enjoy the game even more. Your positive feedback and recommendation to fellow golfers mean a great deal to us. Here's to many more memorable and effortless rounds with the Kam Kaddie by your side!
- DPDavid P.Verified BuyerRated 5 out of 5 stars6 months agoKam Kaddie cart
I think the product is great. I have only used it twice, but it sure takes a load off my energy level. Since I don't need to push the cart, it makes it so much easier. All I have to do is steer it.
BHBig Horn Golfer6 months agoThank you for the fantastic 5-star review, David! We're thrilled to hear that the Kam Kaddie cart has exceeded your expectations and made your golf experience more enjoyable. At Big Horn Golfer, our goal is to provide innovative products that enhance every aspect of the game, and we're delighted to know the cart has delivered on that promise. The ability to conserve energy and focus solely on your golf game and we're proud to offer a solution that makes your rounds more enjoyable. Your positive feedback means a great deal to us and motivates our team to continue pushing the boundaries of golf technology. We're excited to be a part of your golfing journey and look forward to having more products that elevate your experience on the course. Happy golfing!
- TSTrent S.Verified BuyerRated 5 out of 5 stars9 months ago5 Stars
Kam Kaddie V1 Electric Golf Push Cart
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