General Warranty
Coverage: All products purchased from our website
Duration: 1 year
Details: If anything goes wrong with your purchase within the first year, we will assist in making it right
Frame Warranty
Coverage: Frame of 4 season two layer tents
Duration: 10 years
Details: The frame is engineered for maximum strength and durability. If you encounter any issues with the frame within this period, we will replace or repair it at no cost to you.
We stand by the quality of our products and want you to have the best possible experience with them
Refund policy
We want you to be fully satisfied with your purchase. If you need to return an item, we're here to help.
Conditions for Returns
Eligible Items: Unused, unopened products in original packaging
Return Period: Within 30 days from the date you received your order
Return Shipping Costs: Customer is responsible for return shipping charges unless the return is due to our error or a defective product
How to Request a Return: Email us at returns@bighorngolfer.com
Inspection and Refunds
Inspection Process: Once we receive your returned item, we will inspect its condition. This process can take up to 7 business days
Refunds: Issued promptly after the inspection confirms the product is in its original condition
Handling Defective Products
Reporting Issues: If you receive a damaged or defective product, take pictures or a video and contact us immediately at info@hot-tent.com
Resolution Options: We will offer an exchange, compensation or a full refund and cover any return shipping costs. Our customer support team handles each issue personally to make sure you're taken care of.
Additional Instructions
Retain Packaging: Please keep the original box for 30 days after receiving your order
Opened Items: If the item has been opened but is still in new condition, contact us for further instructions
Our dedicated customer support team is always ready to assist you promptly.
Contact us at: returns@bighorngolfer.com
