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RBM Outdoors Warranty & Return Policy
Warranty Policy
General Warranty
Coverage: All products purchased from our website
Duration: 1 year
Details: If anything goes wrong with your purchase within the first year, we will assist in making it right
Frame Warranty
Coverage: Frame of 4 season two layer tents
Duration: 10 years
Details: The frame is engineered for maximum strength and durability. If you encounter any issues with the frame within this period, we will replace or repair it at no cost to you.
We stand by the quality of our products and want you to have the best possible experience with them
Refund policy
We want you to be fully satisfied with your purchase. If you need to return an item, we're here to help.
Conditions for Returns
Eligible Items: Unused, unopened products in original packaging
Return Period: Within 30 days from the date you received your order
Return Shipping Costs: Customer is responsible for return shipping charges unless the return is due to our error or a defective product
How to Request a Return: Email us at returns@bighorngolfer.com
Inspection and Refunds
Inspection Process: Once we receive your returned item, we will inspect its condition. This process can take up to 7 business days
Refunds: Issued promptly after the inspection confirms the product is in its original condition
Handling Defective Products
Reporting Issues: If you receive a damaged or defective product, take pictures or a video and contact us immediately at info@hot-tent.com
Resolution Options: We will offer an exchange, compensation or a full refund and cover any return shipping costs. Our customer support team handles each issue personally to make sure you're taken care of.
Additional Instructions
Retain Packaging: Please keep the original box for 30 days after receiving your order
Opened Items: If the item has been opened but is still in new condition, contact us for further instructions
Contact us at: returns@bighorngolfer.com
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FAQs
Product FAQs
Top questions about our Coody 17.2 | RBM Outdoors Koala 7 Inflatable tent for 2-10 person (Black)
Could you please explain the difference between the Koala Air Tent 7 and Panda Air Large?
Do any of the windows have clear plastic that can be zipped? if any of RBM inflatable tents have clear plastic windows that can attach. If it is cold outside I'd want solid windows to block air but still see out of.
Do the Koala Air Tent 7 or RBM Inflatable Tents have windows? And are any of them equipped with clear plastic that can be zipped?
Does the Koala Air Tent 7 has stove jack?
In the Koala Air Tent 7 description it is mentioned that the rain fly can also function as a canopy, but the poles for this configuration are not included with the tent. If I get the tent, where would I be able to get the correct poles for this?
Koala 7 Air Tent AC vent have two ports or one? tent have an AC vent?
What is the difference between the Koala Air tent 7 and Koala Air tent 5?
What would be the the size and quantity of these poles and, can they be telescoping and light weight?
Where are the RBM Outdoors tents made?
Which model can withstand temps of 110F? I need something for the desert.
Coody 17.2 | RBM Outdoors Koala 7 Inflatable tent for 2-10 person (Black)
$2,489.00
$2,489