TrueStrike Warranty & Return
Warranty Registration - TrueStrike Golf Practice Mats
Warranty
Congratulations on your TrueStrike purchase!!!
Thank you for purchasing TrueStrike. Please take a moment to activate your TrueStrike warranty* by completing our on-line registration form. It’s the vital first step to ensure you’ll enjoy the best out of your investment in TrueStrike. All personal information is kept private. We do not trade, rent or sell this information to outside companies. Register your free 12-month TrueStrike warranty on-line*
>> Step 1: Complete your details
>> Step 2: Submit to TrueStrike
>> Step 3: You’re covered!
Why Register?
TrueStrike Warranty Registration Benefits include:
>> 12 month warranty on all manufactured parts (please note only manufactured faults are covered by the warranty)
>> Contact TrueStrike to receive expert technical advice at no extra cost. If the problem cannot be solved over the phone, the customer is advised that a replacement maybe required.
>> Your completed Warranty Registration will enable us to provide you with a better service as well as keep you abreast of the latest product developments and other important product information.
Returns
Cancellations and Returns
US orders only- If a customer cancels an order prior to shipment, there will be a 2.9% fee (Visa/MC) or 3.9% fee (Amex) for processing the credit card transaction.
If a customer chooses to return a Pro Putt Systems product for any reason other than damage or poor workmanship, there will be a 15% restocking fee, due to the fact that the product will need to be unpacked, re-packed and inventoried.
*CUSTOM ORDER PUTTING GREEN ORDERS MUST BE CANCELLED WITHIN 24 HOURS OF PROCESSING PAYMENT, BEYOND 24 HOURS, CANCELLATION IS NOT POSSIBLE*
Custom orders: in all cases it is the responsibility of the buyer to verify and warrant all dimensions prior to placing the order for a green. The dimensions shown on our quote sheet are official once the invoice is paid. In the event a green is shipped which matches the quote sheet and the quote sheet does contain an error, the responsibility falls on the buyer to remedy and buyer will hold Big Horn Golfer harmless. The quote sheet is in essence a “PROOF” for the transaction. Completing the order is evidence that you have “signed” this proof.
All returns must occur within 30 days from the date of purchase. It will be the responsibility of the customer to return the goods back to Big Horn Golfer at his or her expense. All goods must be returned in like new condition. Parts that are not returned in like new condition will not be credited back to the customer.
True Strike Accessory products such tees, tee receivers and strike mat replacements are not returnable under any circumstances.
If packaging is received damaged during shipping, it is the responsibility of the customer to have the truck driver make note of these damages at the time of delivery in order for Big Horn Golfer to file a damage claim. Shipments that are not reported to have arrived damaged are the responsibility of the customer. Big Horn Golfer will not be allowed to file a claim if damage was not reported at the time of delivery and will not replace these parts.
If damaged boxes are noted at the time of delivery, and the product inside is damaged, Big Horn Golfer will replace those parts at our expense.
Any missing boxes must be noted with the shipping company upon delivery. It is the responsibility of the customer NOT to sign off on a bill of lading prior to inventorying the number of boxes received as compared to the shipping records. Big Horn Golfer will not be responsible for replacing missing freight that was not reported at the time of delivery.
Products do occasionally get lost and damaged by the freight companies. Your cooperation in this matter will help us keep our freight costs and inventory losses down by holding the freight companies accountable for their errors. In turn, this will help hold down our product costs.
Stolen items which have been delivered by UPS are the responsibility of the receiver. UPS makes every possible attempt to deliver in a safe manner. If you live in a high crime area, you will need to have the items shipped to a safe third party receiver.
Contact us at: returns@bighorngolfer.com
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