STANDARD LIMITED WARRANTY
Bicycle Lifespan
Rambo Bikes™ have an expected lifespan depending on the level of care and/or use. Misuse, neglect and abuse will significantly
reduce the expected lifespan of your bike. Some types of riding styles - competition, jumping, downhill racing, and extreme
conditions or climates - will all impact the lifespan of your bike and its components. These types of riding may cause premature
failure of your bike and its components. This warranty does not extend to any failures associated with this type of riding, or to
any Rambo products that have been subject to misuse, neglect, abuse, or improper storage, or if the product is modified or altered
in any way other than as directed by official Rambo Bike instructions. Always have your bike periodically inspected by a qualified
bicycle technician. These inspections are crucial for the safety of you and others around you as well as extending the lifespan of
your Rambo.
Limited Lifetime Frame Warranty
Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the
owner of the Rambo bike. This warranty is non-transferable. Your Rambo frame is warranted against premature failure caused by
faulty workmanship or materials, as determined by Rambo Bikes. Frames must be returned to Rambo Bikes at the owner’s
expense for determination of defect and/or replacement. If a frame replacement is found to be warranted by Rambo Bikes, a
comparable frame (depending on availability) will be issued to the original purchaser. Front forks and suspension forks do not
have a lifetime warranty!
Warranty
Beyond the lifetime frame warranty, Rambo Bikes warrants all bikes, enclosed hardware (where applicable) and accessories to be
free from defects in material and workmanship for a period of twelve months from the original date of purchase. Some
components on your Rambo bike such as brakes, tires, tubes, chains, grips, motors and cables are not warranted against normal
wear. If you find a product to be defective, contact Big Horn Golfer at 412.567.4390. All components must be returned at the owner’s
expense for inspection. Product repairs and/or updates not covered by warranty will be provided at a set rate. At its sole
discretion, Rambo will determine whether the component will be covered under this warranty. This warranty is in lieu of all
other warranties expressed or implied. You may have certain legal rights that extend beyond this warranty in certain states.
Terms and Conditions of this Limited Warranty
This limited warranty does not cover installation, disassembly, adjustments of components, normal wear and tear,
damage caused by improperly installed parts or components, installation and use of aftermarket accessories or storage
fees. Any installation of a powerplant (motor electric or internal combustion) other than powerplants supplies directly by
Rambo Bikes immediately voids this warranty. Some parts and components may from time to time become obsolete or
discontinued. Rambo Bikes reserves the right to substitute any component at its sole discretion. This is the only warranty
provided or honored by Rambo Bikes, and no other warranty will be honored unless specifically provided for by law. No
implication of merchantability or fitness for a particular purpose has been made by Rambo Bikes.
General
Rambo Bikes™ will not be held liable for any damages resulting from breach of warranty or for sums beyond the purchase price of
the product. Rambo Bikes is not liable for lost profits or goodwill; downtime; damage or destruction of items or equipment used
with, or in conjunction with Rambo Bikes™; personal injury or loss; or any other damages. This agreement is the entire agreement
between you and Rambo Bikes™, and supersedes any prior agreements, representations, or proposals; and may be changed only by
written agreement with Rambo Bikes™. Waiver by any party or breach of this agreement will not constitute a waiver of any
subsequent default or breach of the same of different kind. The invalidity of any provision of this agreement shall not affect the
validity of the other provisions hereof. This agreement shall be governed by laws of the State of Minnesota, U.S.A.
Rambo Bikes™; Lakeville, MN 55044
****************** PRODUCT REGISTRATION ***********************
Please complete this card and mail to Rambo or visit RamboBikes.com and submit registration online to activate your warranty.
Product __________________________ Model Number/Serial Number _____________________________
Owner’s Name ____________________________________ Purchase Date ________________________
Street Address __________________________________________________________________________
City _____________________________ State __________ Zip Code _____________
E-mail Address _________________________________________________ Phone ________________________
Purchased From (Dealer Name) __________________________________________________________________
How did you hear about us: ____ Catalog ____ Webpage ____Friend ____Magazine
Other, Please Explain ____________________________________________________________________
WWW.RAMBOBIKES.COM
21673 Cedar Avenue South • Lakeville, MN 55044 • Tel: 952-283-0777 • Fax: 952-236-6458
STOP!
-You must register your bike with Rambo Bikes
Failure to do so will result in no warranty coverage.
-Register your bike online at rambobikes.com
-Proof of purchase is required to register your Rambo Bike.
WARNING!
Proper storage and maintenance of your battery is the responsibility of the customer. Rambo Bikes, limited warranty does not
cover improper storage or improper maintenance of your battery. Rambo Bikes reserves the right to determine battery condition
after testing. If battery failure happens, it is the responsibility of the customer to return the battery to Rambo Bikes. See reversed side for “Proper storage and maintenance.
-Upon the first use of your bike, make sure to charge the battery to 100%.
-Never charge your battery for longer than 12 hours.
-If storing your bike for more than 7 days without use, make sure to have battery level at or around 80% charge.
-Never store your battery in cold storage, or areas colder than 40 degrees Fahrenheit.
-Always store your battery in a dry place.
-Batteries should be charged at a minimum of every 3 months
DAMAGE AND FAILIRUE TO COMPLY
-If storing your bike for extended periods of time with low battery voltage, your battery voltage can drop below the recharge threshold, deeming your battery to be defective.
-Storing your battery in cold or hot weather for extended periods of time can do damage to the battery cells, resulting in reduce
distance and performance. In some cases, your battery can freeze resulting in battery cell damage, not allowing the battery to take a charge.
RETURN POLICY
If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from order date for a refund or replacement.
To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.
Return Process:
- Contact Big Horn Golfer at 412.567.4390 or email @ returns@bighorngolfer.com to obtain an RA number.
- Provide us with your order information and reason for the return.
- Returns must include the issued RA Number on the box and will not be accepted without this number.
- Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
- Non-defective returns will be charged a 20% restocking fee.
- Returns without the complete original packaging will not be accepted.
Shipping and handling is non-refundable except in the case of defective merchandise.
- Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
- Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.
Please ship all return merchandise to the following address:
Rambo Bikes
Attn: Returns Dept
RA# ________________
22844 230th Ave Centerville, IA 52544
PLEASE NOTE
The information contained in this website is for general information purposes only. The information is provided by Rambo Bikes & Big Horn Golfer, and while we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Rambo Bikes & Big Horn Golfer makes no guarantee of pricing or availability and can at our discretion, cancel or revoke orders at any time before delivery of product.(s)
In no event will Rambo Bikes & Big Horn Golfer be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Rambo Bikes & Big Horn Golfer. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation of their use and/or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Rambo Bikes & Big Horn Golfertakes no responsibility for, and will not be liable for, any incorrect information contained therein or the website being temporarily unavailable due to technical issues beyond our control.
Contact us at: returns@bighorngolfer.com
