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The SportScreen Warranty, Return & Refund Policy
Warranty
DURABILITY GUARANTEE
The SportScreen is manufactured with durability and quality in mind. Designed & tested in the harsh Canadian weather, The SportScreen can withstand sun, rain, snow, and the cold. Used by N.H.L. pros and amateur hockey players – The SportScreen is The Ultimate Home Training Zone.
Warranty Information
The SportScreen and The SportScreen Golf Studio have a limited manufacturer defect warranty of 2 years from the date of original consumer purchase. Proof of original receipt required along with photos of the defect(s). If it proves to be defective in material or workmanship under normal use during the warranty period, and subject to the limitations and conditions described below, The SportScreen will be repaired or replaced at no cost to the consumer. The warranty is subject to the following limitations and conditions:
- A bill of sale verifying the consumer purchase and purchase date must be provided;
- This warranty will not apply to any product or part thereof which is not working or broken or which has become inoperative due to abuse, misuse, accidental damage, neglect or lack of proper installation, operation or maintenance (as outlined in the applicable owner’s manual or operating instructions) or which is being used for industrial, professional, commercial, or rental purposes;
- This warranty will not apply to normal wear and tear or to expendable parts or accessories that may be supplied with the product that are expected to become inoperative or unusable after a reasonable period of use;
- This warranty will not apply where damage is caused by repairs made or attempted by others (ie. persons not authorized by the manufacturer);
- This warranty will not apply to any product that was sold to the original purchaser as a reconditioned or refurbished product (unless otherwise specified in writing);
- This warranty will not apply to any product or part thereof if any part from another manufacturer is installed therein or any repairs or alterations have been made or attempted by unauthorized persons
- This warranty will not apply to normal deterioration of the exterior finish, such as but not limited to, scratches, dents, paint chips, or to any corrosion or discoloration by heat, abrasive and chemical cleaners; and
- This warranty will not apply to component parts sold by and identified as the product of another company, which shall be covered under the product manufacturer’s warranty, if any.
Additional Limitations
This warranty applies only to the original purchaser and may not be transferred. Neither the retailer nor the manufacturer shall be liable for any other expense, loss, or damage, including, without limitation, any indirect, incidental, consequential, or exemplary damages arising in connection with the sale, use, or inability to use this product.
The warranty for the SportScreen Golf Studio is applicable only when a SportScreen Golf Studio Impact Screen is being utilized or if purchased through an authorized distributor of The SportScreen. The SportScreen is meant for hockey, baseball and lacrosse, if used for golf, the warranty no longer applies. If looking to purchase products for golf, please refer to The SportScreen Golf Studio. Please note, impact screens are not included in our warranty. Approved impact screens come with a 2-year manufacturer defect warranty and an Impact Screen Wear and Tear Loyalty Warranty. This loyalty warranty provides replacement impact screens for general wear and tear at a discounted rate of 20% off the Manufacturer’s Suggested Retail Price (MSRP). To qualify for this warranty, customers must have registered their warranty, provide photos of the current impact screen for verification of eligibility, along with proof of purchase. The SportScreen has been designed for both indoor and outdoor use. However, the SportScreen Golf Studio is specifically designed for indoor use. If installed outdoors, its warranty will be void.
For those opting to Build A Studio, there is a limited 60-day warranty on individual components of the SportScreen Golf Studio. These components are eligible for warranty coverage provided they have not been modified or subjected to DIY alterations. Please note that all custom-parted components are non-refundable.
Notice to Consumer
This warranty gives you specific legal rights, and you may have other rights, which may vary from province to province or state to state. The provisions contained in this warranty are not intended to limit, modify, take away from, disclaim, or exclude any statutory warranties set forth in any applicable provincial, state or federal legislation.
RETURN/REFUND POLICY
At Big Horn Golfer, we prioritize customer satisfaction above all else and will accept returns within 30 days of the date of purchase for any reason (see below for terms and conditions). Should you have any questions or concerns, please don’t hesitate to contact us.
Please note the following policies regarding returns:
- No returns on custom SportScreens: Customized SportScreens are ineligible for return.
- Shipping charges (including brokerage fees, customs fees, taxes, etc.) are non-refundable. The return shipping costs are the responsibility of the customer.
- A 4% administration fee will be incurred on the refund for products canceled prior to shipping.
- For returned products, a restocking fee of 35% will be applied based on the value of the returned product. A refund of 65% of the product value will be issued once the product has been received, reviewed, and approved in our facility.
- Additionally, customers are responsible for all costs associated with returning the product to The SportScreen. This includes shipping charges, brokerage fees, taxes, and customs fees.
- The SportScreen is not responsible for incorrectly sized units due to improper measurement verification by customers. Any returns or requests for exchanges will be subject to a 35% restocking fee, and the customer is responsible for the shipping costs. Please ensure that the measurements indicated on our website fit your space before placing an order. If unsure, contact us for confirmation before placing your order.
If you have any further questions or require assistance, please feel free to reach out to our customer service team. We are here to ensure your experience with The SportScreen is nothing short of exceptional.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM:
We advise the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.
In case of any discrepancy, please leave a suitable remark at the time of receipt.
In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact Big Horn Golfer at returns@bighorngolfer.com
Contact us at: returns@bighorngolfer.com
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FAQs
Product FAQs
Top questions about our The SportScreen Retractable Golf Studio
Does a retractable impact screen just hang from the ceiling or do the sides or bottom get attached to something?
Does the SGS11 come with hardware necessary to attach to a 12 ft ceiling?
Is there are no extra cost for the shorter brackets?
The connection between the side rollers and the screen, and whether there is velcro. Additionally, the presence of weight at the bottom and whether the product is attached to the floor.
What is the difference between SGS16 and SGS16H?
