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The SportScreen Warranty, Return & Refund Policy
Warranty
DURABILITY GUARANTEE
The SportScreen is manufactured with durability and quality in mind. Designed & tested in the harsh Canadian weather, The SportScreen can withstand sun, rain, snow, and the cold. Used by N.H.L. pros and amateur hockey players – The SportScreen is The Ultimate Home Training Zone.
Warranty Information
The SportScreen has a limited warranty of 2 years from the date of original consumer purchase. Proof of original receipt required. If it proves to be defective in material or workmanship under normal use during the warranty period, and subject to the limitations and conditions described below, The SportScreen will be repaired or replaced at no cost to the consumer. The warranty is subject to the following limitations and conditions:
- A bill of sale verifying the consumer purchase and purchase date must be provided;
- This warranty will not apply to any product or part thereof which is not working or broken or which has become inoperative due to abuse, misuse, accidental damage, neglect or lack of proper installation, operation or maintenance (as outlined in the applicable owner’s manual or operating instructions) or which is being used for industrial, professional, commercial, or rental purposes;
- This warranty will not apply to normal wear and tear or to expendable parts or accessories that may be supplied with the product that are expected to become inoperative or unusable after a reasonable period of use;
- This warranty will not apply where damage is caused by repairs made or attempted by others (ie. persons not authorized by the manufacturer);
- This warranty will not apply to any product that was sold to the original purchaser as a reconditioned or refurbished product (unless otherwise specified in writing);
- This warranty will not apply to any product or part thereof if any part from another manufacturer is installed therein or any repairs or alterations have been made or attempted by unauthorized persons
- This warranty will not apply to normal deterioration of the exterior finish, such as but not limited to, scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners; and
- This warranty will not apply to component parts sold by and identified as the product of another company, which shall be covered under the product manufacturer’s warranty, if any.
Additional Limitations
This warranty applies only to the original purchaser and may not be transferred. Neither the retailer nor the manufacturer shall be liable for any other expense, loss, or damage, including, without limitation, any indirect, incidental, consequential, or exemplary damages arising in connection with the sale, use, or inability to use this product.
Notice to Consumer
This warranty gives you specific legal rights, and you may have other rights, which may vary from province to province or state to state. The provisions contained in this warranty are not intended to limit, modify, take away from, disclaim, or exclude any statutory warranties set forth in any applicable provincial, state or federal legislation.
Return & Refund Policy
RETURN/REFUND POLICY
At Big Horn Golfer we believe in keeping our customers happy…always. Our Personal 30-Day Money Back Guarantee is to make sure Big Horn Golfer works for you. If you don’t think Big Horn Golfer is the coolest, easiest and most effective way to work on your shots, throws and kicks, get in touch with us and we’ll refund your purchase, no questions asked. Just send us an email at returns@bighorngolfer.com. **No returns of custom SportScreens.
Shipping charges are non refundable and return shipping is at the customer’s expense + $40 restocking fee (if shipped)/$10 restocking fee (if NOT shipped).
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM:
We advise the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.
In case of any discrepancy, please leave a suitable remark at the time of receipt.
In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact Big Horn Golfer at returns@bighorngolfer.com
Contact us at: returns@bighorngolfer.com
FAQs
Product FAQs
Top questions about our The SportScreen Retractable Golf Studio
Does the SGS11 come with hardware necessary to attach to a 12 ft ceiling?
Is there are no extra cost for the shorter brackets?
The connection between the side rollers and the screen, and whether there is velcro. Additionally, the presence of weight at the bottom and whether the product is attached to the floor.
What is the difference between SGS16 and SGS16H?
Collection
